Transcript Professional Communication - The Fundamentals of ETC

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Professional
Communication
Resume
Cover Letter
ETC Website Profile
Electronic Communication
Voice Mail and Messages
Non-Verbal Communication
Susan Timko
Resumes
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Relevant to the role, customized.
Easy to read. Text font size no smaller than 10.
Demonstrate your skills by showing outcomes.
Quantify when you can.
Zero errors.
One page.
Dynamic.
Cover Letter
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Customized to the role, relevant.
Not a reiteration of your whole resume.
Highlight the most relevant 2-3 skills.
Not all applications will require a cover letter. Only include if
required or you need to show how your skills and passion are
relevant.
• Zero errors.
• Short and concise, 3-4 paragraphs.
Cover Letter
Your Name
Your address
Pittsburgh, PA 15289
Date
Recipient's Name
Address
City, State zip code
Dear Recipient:
Introduce yourself (1 paragraph): Completing a Master of Entertainment Technology at the Entertainment Technology Center,
Carnegie Mellon University. The role you are seeking. How you heard about it.
Relevant Skills (1-2 paragraphs): Demonstrate how you possess 2-3 of the needed skills for the position. Use ETC project work,
internship, undergrad, personal projects.
Close (1 paragraph): Thank them for their time and consideration. Tell them how to reach you.
Sincerely,
Your Name
ETC Website Profile
• Keep the picture taken of you during your immersion
semester. It fits in best with the theme of the ETC site.
• If you upload a different photo, make sure it is a headshot,
with you in the main area of the photo. Hats, caps or
sunglasses should not be on, and the picture should reflect
your current appearance.
• Bio: should be short, typically four sentences or 150 to 200
words or less, written in the third person and include why you
choose the ETC and any goals for your career.
Electronic Communication
E-mail Etiquette
• Always use a proper greeting and closing.
• Be careful of your choice of words – scrutinize an e-mail’s content as you would a written
document.
• DO NOT consider e-mail as confidential correspondence.
• Do not use texting shortcuts.
• Check for spelling and other errors.
Texting Etiquette
• Not used much in the job search process.
• Only use if potential employer has sent you a text first.
• Keep texts short and only use shortcuts when absolutely necessary.
• If there needs to be a discussion – call. If there needs to be documentation – email.
• No texting during meetings, interviews, meals, or driving.
Social Networking Etiquette
• LinkedIn is the most important! - Entertainment Technology Center Alumni group.
• Facebook – Entertainment Technology Center
• Employers use these as a source of information to make a hiring decision.
• Great tool for creating your personal brand.
Communication by Phone
Telephone Technique
• Use first and last name when calling a professional or answering a call from an unknown
phone number.
• Always be pleasant.
• Don’t eat or chew gum. Don’t open mail or shuffle papers. Always give the caller your full
attention.
Voice mail message should be professional.
• Give your name on the message and no fancy jingles or distracting sounds.
• When leaving a message, please give your name clearly and your phone number slowly. In
fact, give you phone number twice so the listener will not have to playback the message.
When using a cell phone:
• Be courteous and considerate of those around you. It is not appropriate to use the phone in
very public places such as mass transit, public restrooms, and full lobbies.
• Cell phone use is never appropriate during a business meetings or meals.
• Use the same guidelines for cell phone etiquette as for telephone etiquette listed above.
Non-Verbal Communication
First impressions are very important. People rarely change them.
http://www.youtube.com/watch?v=2rSijMXH1_0&feature=relate
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Next Steps
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Resume review with me starts today 10/3.
Interview skills in Fundamentals Class – 10/10.
Mock interview with Michael Lee.
You will be sent the following handouts.
• Job Search Correspondence – cover letters
• Slide deck from today
• Resume Writing