Transcript Digital Etiquette - eteachermichaelmaxwell1

Digital Communication &
Etiquette: Communicating
Effectively & Appropriately
ANGELA JORDAN AND MICHAEL MAXWELL
Digital Communication &
Etiquette: Communicating
Effectively & Appropriately
ANGELA JORDAN AND MICHAEL MAXWELL
INTRODUCTIONS:
NAME, OCCUPATION, AND
USING THE FIRST LETTER OF YOUR NAME
DESCRIBE YOURSELF IN ONE WORD
Outline
 Digital Citizenship & Digital Etiquette
 Digital Communication Methods
 Electronic Mail (E-mail)
 E-mail vs. Regular Mail
 E-mail Etiquette
 Text Messaging
 Text Messages as a supplement to E-mails
 Review
 Quiz
 Evaluation
IS THIS TRUE?
DISCUSSION
“IT HAS BECOME APPALLINGLY
OBVIOUS THAT OUR TECHNOLOGY
HAS EXCEEDED OUR HUMANITY. ”
-ALBERT EINSTEIN DISAGREE
AGREE
Digital Citizenship/Digital Etiquette
 Digital Citizenship focuses on the positive aspects of
technology so everyone can work and play in the
digital world

Ribble, M., & Bailey, G. (2007). Digital citizenship in schools.
 Digital Etiquette is the standards of conduct
expected by other digital technology users

Ribble, M., & Bailey, G. (2007). Digital citizenship in schools.
Digital Communication
WHAT IS DIGITAL COMMUNICATION?
THE ELECTRONIC EXCHANGE OF
INFORMATION
Ribble, M., & Bailey, G. (2007). Digital citizenship in
schools.
DISCUSSION
WHAT ARE SOME METHODS OF
DIGITAL COMMUNICATION?
Digital Communication
 The electronic exchange of information
 Ribble, M., & Bailey, G. (2007). Digital citizenship in
schools.
 E-mail
 Text Messaging
 Cell phones
 Blogging
 Websites
 Social Networking Sites
 Instant Messaging
 E-mail and Text Messaging will be the focus of this
learning module.
Electronic Mail (E-mail)
 Origins



Computer engineer, Ray Tomlinson invented internet based email in late
1971 as a text-only service for the DOD.
“Mostly because it seemed like a neat idea.“
The first email message was "QWERTYUIOP".
 Purpose


Today, we use email for many purposes including: information exchange,
brainstorming, problem solving, record keeping, group work, staying in
touch professionally, staying in touch socially, and transmitting documents.
Becoming almost a primary media of communication, are we
communicating effectively and appropriately through e-mail?
E-mail vs. Regular (Snail) Mail
DISCUSSION
WHICH IS BETTER?
WHY?
E-mail VS. Regular (Snail) Mail
 Email is Faster
 Personal (someone has to
 Can send to more than one
sit down and write it by
hand)
 Goes directly to the person
without having to worry
about spelling the person’s
name correctly
 Paper copy is sometimes
better than digital copy
(can't crash)
 Can send physical objects
person at a time
 Email is Cheaper
 Can save the copy of the
letter you wrote for later on
ARE THE ETIQUETTE RULES THE SAME?
E-mail Etiquette Video
E-mail Etiquette: Manners & Tone
 Be respectful, friendly, approachable, and encouraging
 Begin with courteous greeting
 Use “Please” and/or “Thank You” when appropriate
 Please address the individual using appropriate titles (i.e.
Mr., Mrs., or Dr.)

How do you address your students ?/ How do students address you?
 Avoid writing your message using ALL UPPERCASE
LETTERS (means shouting) or all lowercase letters
(mean mumbling).
 Avoid using multiple colors for text

Can give off inappropriate tone and misconstrue
Email Etiquette: Professional and Precise
 Email address name –
 Don’t mix professional & personal email addresses
 Use effective subject lines - Precise summary of
message
 Brief messages if possible


Do not leave out necessary details
If not possible, apologize for lengthy e-mail
 Avoid abbreviations within e-mail, unless receiver is
familiar
 Emoticons -  - judgment call
Email Etiquette: Spelling, Grammar, and Attachments
 Proof e-mails before sending
 Use computer and human spell check
 no one wants the embarseement (embarrassment) of
misspelling
 Check for grammatical errors
 A misplaced comma can change the meaning of a sentence
 Attachments
 Ask recipient regarding acceptance of attachments in previous
e-mail
 Format of attachment should be universal or one you know the
receiver can open
 Should be compressed and virus free to ensure delivery
Rules For sending out Mass Emails
 Do not send personal emails out over mass email
 Make sure that the email is for everyone to view and
is not offensive!!!!
ONCE YOU HIT SEND, THERE
IS NO TURNING BACK
Review using Examples
DISCUSSION
EMAIL 2
EMAIL 1
To: [email protected]
From: [email protected]
To: [email protected]
From: [email protected]
Topic: Attn Marc
Topic: The web page assignments
Subject:
This is for MARC ONLY and if you are not
him DELETE IMMEDIATELY!!!!!
Subject:
As you all know, the deadline for turning
in your pages you are designing is
March 24th
Marc the ballgame the other day was just
sweet , I know we are the best team.
Marc you are the coolest!!!!!
Tim
Please have these completed by this time
and up on File Transfer Protocol (FTP).
Hope everyone gets these done as soon as
possible.
Robbie
Text Messages
 Short Message Service (SMS)
 160 characters or less
 Uses e-mail technology
 SMS address (10digitnumber@domain)
 Reminder about assignments
 Alarm to check e-mail
 Changes to dates or curriculum
 Same etiquette rules just with 160 characters or less.
Using Text Messaging
 Distribution List
 Sprint – ([email protected])
 Att – ([email protected])
 Verizon Wireless – ([email protected])
 Tmobile – ([email protected])
 Metropcs – ([email protected])
 Text message list serv
 Textmarks – (www.41411.com)
 Text 4 Free – www.text4free.net
KEY POINTS TO REMEMBER
 Proofread all emails before hitting the send button.
 Make sure your tone and manners are polite and
respectable.
 Keep your emails precise and professional.
 Make sure attachments are not too large.
 When using text messages, use the same etiquette rules
you would use for email.
 Try to limit your text messages to a maximum of 160
characters.
 Emails nor text messages are private, copies may be
accessed through your server.
The E-mail Game
5 points for first person to tell us what game
show is associated with this theme song
ARE YOU CREATING A POSITIVE,
PROFESSIONAL IMPRESSION WHEN
YOU EMAIL YOUR CO -WORKERS
AND CUSTOMERS? ARE YOU BEING
EFFICIENT AND EFFECTIVE, OR ARE
YOU WASTING TIME?
TAKE THIS FUN QUIZ.
QUIZ – 5 points
1. When writing an email, the
body should:
a. Be long.
b. Be short.
c. Be indented.
d. Be invisible.
QUIZ – 10 points
2. Which statement is false regarding emails?
a. Avoid using ALL CAPS.
b. Use appropriate titles when addressing
an individual
c. Misspelled words are alright, no one is
really paying attetnion
d. Check your Grammar before you hit
send.
QUIZ- 15 points
3. When writing a Subject Line:
a. Use something general, such as
“Greetings” or “Hello.”
b. Summarize your message, but be brief
c. Use several sentences.
d. Say, “If you don’t respond, I’ll send
Uncle Guido to break your knee caps.”
THE BONUS ROUND
Identify all the email etiquette errors –
SAEOPP is correct
CONGRATULATIONS….YOU WIN….
EVERYONE WINS….
Resources
 E-mail Etiquette: Why is it important
http://careerplanning.about.com/od/communication/a/emai
l_etiquette.htm
 Top 26 Most Important Rules of E-mail Etiquette
http://email.about.com/od/emailnetiquette/tp/core_netique
tte.htm
 Text Messaging E-mail Sheet
http://www.emailtextmessages.com/
 Textmarks (www.41411.com)
 Text 4 Free (www.text4free.net)
THANK YOU FOR
ATTENDING
ONCE YOU HIT SEND, THERE
IS NO TURNING BACK