Transcript Chapter 1 - People Server at UNCW

UNCW-COM 221
PHIL BRUSCHI
TEXT-IN MIXED COMPANY
BY J. DAN ROTHWELL
Chapter 1
COMMUNICATION: COMPETENCE IN GROUPS
MYTHS ABOUT COMMUNICATION
Myth # 1 Communication Is a Panacea
Myth # 2 Communication Can Break Down
Myth # 3 Effective Communication Is Merely Skill
Building
Myth # 4 Effective Communication Is Just Common
Sense
COMMUNICATION DEFINED
 Communication is a process.
 Communication is a transaction.
 In communication there are content and relationship
dimensions.
 Communication shares meaning, ideas, feelings, and
experiences with others.
VERBAL COMMUNICATION
Telling It Like It Isn’t
What is Language?
“A structured system of symbols for sharing meaning”
“Meaning is in the mind of the beholder.”
“Words are symbols.”
“Meaning is derived from associations or connections
each of us makes when we interpret these words.”
NONVERBAL COMMUNICATION
What is Nonverbal Communication?
It is sharing meaning with others without using words.
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Facial expressions
Eye contact
Personal appearance
Tone of voice
Gestures
Touch
Use of space
COMMUNICATION COMPETENCE
What is communication competence?
 Engaging in communication with others that is both
effective and appropriate
What is effectiveness?
 Effectiveness is how well we have progressed toward
the achievement of goals.
INDVIVDUALISM VERSUS
COLLECTIVISM:
A BASIC CULTURAL DIFFERENCE
(Discuss Pages 18-22)
Questions for Thought
Do you agree that the U.S. has become excessively
Me-oriented?
2. Could the U.S. ever become a collectivist nation,
given our individualist history?
1.
APPROPRIATENESS: FOLLOWING
THE RULES
What does communication appropriateness mean?
 It means complying with rules and their accompanying
expectations
 Social interaction rules are shared in many cultures, such as:
-Politeness
-Friendliness
-Pleasantness
NOTE: Communication becomes inappropriate if it violates the
rules of the Group.
ACHIEVING COMMUNICATION
COMPETENCE
What are the five general ways to improve your
effectiveness?
1.
2.
3.
4.
5.
Acquire Knowledge
Hone communication skills
Improve your sensitivity
Redouble your commitment
Apply ethical standards to your communication
choices
Appropriateness
Effectiveness
COMMUNICATION COMPETENCE MODEL
ETHICS: THE RIGHT AND WRONG
OF COMMUNICATION
What is meant by ethics?
 Ethics is a set of standards for judging the moral
correctness of our behavior.
 Appropriateness and the “We-orientation” make ethics
important.
CREDO FOR ETHICAL COMMUNICATION
ETHICAL GUIDELINES
Adopted by The National Communication
Association
1.
2.
3.
4.
5.
Honesty
Respect
Fairness
Choice
Responsibility
GENDER AND COMMUNICATION
COMPETENCE
(Read on pages 30-33 in text)
Questions For Thought
Can you think of additional ways men and women
can adjust their conversational styles to reduce
misunderstandings and increase effectiveness?
2. Do the typical male-female patterns of conversation
identified by Tannen correspond with your
experience of communicating in mixed-sex groups?
1.
The Insider
VIDEO CASE STUDY
The Emperor’s Club
VIDEO CASE STUDY