Transcript Chapter 14 Oral and Nonverbal Communication

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Chapter 14
Oral and Nonverbal
Communication
Why is it possible to
hear but not to listen?
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You hear a sound
when your auditory
nerves are stimulated
by sound waves.
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But when you listen,
you hear, understand,
and remember what
was said.
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When verbal and
nonverbal messages
differ, which should
you believe?
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When a difference
exists, the unconscious,
nonverbal messages
are usually true.
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How can sender solve
the problem created
by difference in rates
of speaking versus
listening?
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Sender can promote
good listening by
Maintaining eye contact
Asking questions
Gesturing
Organizing presentation cues
Using visual aids
Summarizing
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Remember to
 Tell them what you are going
to tell them in the
Introduction.
 Tell them the message in the
Body.
 Tell them what you have told
them in the Summary.
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List and explain three
different modes of
listening to a message.
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Three modes of
listening are
Cautious
Skimming
Scanning
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Cautious listening—
used for understanding
and remembering
concepts and details.
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Skimming listening—
used for understanding
general concepts.
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Scanning listening—
used for concentrating
on specific details
rather than general
concepts.
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Define and explain
positive nature of
receiver feedback.
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Feedback is response
to sender.
Sender may give more
information as positive
feedback is received.
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Feedback is asking
the sender questions
to
Clarify information
Demonstrate interest in
subject
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Feedback is
paraphrasing of
message by receiver.
 Helps receiver process the
information
 Tells sender message was
understood
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What are four types of
nonverbal
communication?
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Four types of nonverbal
communication are
Physical appearance
Body language
Space
Time
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Explain how they
effect communication
flow.
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Physical appearance—
influences receiver’s
perception of sender’s
Socioeconomic status
Credibility
Judgment
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Body language—
conveys instant
feedback to both
message sender and
receiver
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Space—physical area
people control which
influences attitudes
 Proximity to another person
 Obstacles between sender
and receiver
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Time—amount devoted
to person or subject
transmits nonverbal
communication
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