Transcript COMMUNITY RELATIONS

POLICING IN THE
COMMUNITY
LEARNING DOMAIN 3
Chapter 4
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COMMUNITY
RESPONSIBILITIES
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Development of community partnerships,
replace “__________” philosophy with “we
together” can….
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PEACE OFFICER
RESPONSIBILITIES
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MAINTAIN ORDER
Patrol in a highly visible manner
Maintain the public peace
Manage civil disturbances
ENFORCE THE LAW
All levels
Fair and impartial
____________________
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PEACE OFFICER
RESPONSIBILITIES
PREVENT CRIME
 __________
 __________
 Beat knowledge
DELIVERING SERVICE
 Prompt and professional
 Action appropriate to the situation
 Showing empathy when appropriate
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PEACE OFFICER
RESPONSIBILITIES
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EDUCATE & LEARN FROM THE COMMUNITY
Become involved in formal/informal opportunities
to inform the public about law enforcement
Recognizing __________________ which aid in
officer interactions with the public
WORK WITH THE COMMUNITY TO SOLVE
PROBLEMS
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COMMUNITY PARTNERSHIPS
Defined: “relationships comprised of
two ….. or more working together to
address and issue”
 Neighborhood residents
 Schools
 Businesses
 Health care providers
 ___________________
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DEVEOLPING TRUST
TRUST
 RESPECT
 UNDERSTANDING
 SUPPORT
 TEAMWORK
 Ethical Leadership & the badge-”the badge
is a symbol of ___________”
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COMMUNICATIONS
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Communication-sending and receiving of
messages both ________________, between
two or more persons
Essential four elements:
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sender
receiver
message
circumstances communication occurs
Feedback-receiver’s response to message sent.
Tells sender if receiver has accurate
understanding of message
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COMMUNICATIONS
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Communication made up of:
Content
Voice characteristics
__________________
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Clear communications reduces the
likelihood of confrontations
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COMMUNICATION ISSUES
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NONVERBAL ELEMENTS
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Gestures
Facial expressions
“INTERFERENCE”
Words receiver does not understand
Words that do not translate into receiver’s language
Nonverbal mess doesn’t match verbal mess
Speaking to fast
____________________
Negative body language
Overbearing manner
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COMMUNICATIONS
ACTIVE LISTENING
Be _______________ & unbiased
 Hear literally what is said
 Then interpret what is said
 Provide an appropriate response based on
message received
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COMMUNICATION
TECHNIQUES
Paraphrasing or restating
 Summarizing
 Ask questions to clarify
 Empathizing
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COMMUNITY BARRIERS
TO COMMUNICATION
1)
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Treat people in a professional manner
Respond promptly to any call
Be courteous to all individuals
Do ___________________ people
Maintain self control
Become ________ with cultural customs
of community groups
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SARA Problem Solving Model
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SCANNING
Identifying the problem
ANALYSIS
Collecting & examining information
RESPONSE
Cooperatively developing & implementing
solutions based on analysis
ASSESSMENT
Evaluating the effectiveness of strategy
selected
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Applying the SARA Model
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SPECIFIC-IDENTIFY THE PROBLEM
Can the problem be defined clearly?
Find out who, what, when, where and why?
Are you hearing _______________?
MEASURABLE
Will harm be reduced?
Is the action legal, within policy, ethical?
What is expected outcome?
ATTAINABLE
Small wins acceptable?
Can the problem be referred to another agency?
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Applying the SARA Model
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REALISTIC
Can the problem be eliminated-reduced?
If reduced what harm could be caused?
Or will efforts merely move problem to another
location?
TIMELY
What is realistic expectation of time for attainment of
the solution?
Is the proposed solution really needed at this time?
SUSTAINABLE
What ______________are required to maintain
ongoing resolution of the problem?
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