Transcript File - Business Matters

Honest Conversations
in the Workplace
David Craigie
July 2013
Overview
Psychological Contract & Engagement
 Honest conversations & Well-being
 Stress Management Standards
 Communication
 Case study 1
 Case study 2
 Links

Honest Conversations...
Psychological Contract
“the perceptions of the nature of the relationship
between an employer and employee, including
beliefs, expectations and informally understood
mutual obligations”
Engagement
“an engaged employee is fully involved with and
enthusiastic about his or her work and will
work to further the organisation's interests”
Why is it important?
Not being consulted or feeling left out of
communication loops can lead to a
negative impact on Employee Engagement
and a perceived breach of Psychological
Contract.
Psychological Contract
Perceived Fulfilment
 Job Satisfaction
 Affective Commitment
Perceived Breach
 Job Dissatisfaction
 Intention to leave
 Fewer Organisational Citizenship Behaviours
(towards the Organisation and Individuals)
Why is it important?
Positive aspects of good communication:
 We care about people's well-being
 Employee well-being is good for
business
+ Productivity
- Absence
 Reputations matter
Stress Management Standards
Source: www.hse.gov.uk/stress
Demands
Control
Support
Relationships
Role
Change
Communication
When is honesty inappropriate or a potential
form of bullying?
Honest conversations require wisdom and
discernment, knowing...
1.
2.
3.
4.
What to say
When to say it
How to say it
If to say it at all
Case study 1
Business is struggling... to talk, or not to
talk, that is the question!
Don't talk about it
Honest Conversation
- Avoids immediate
stress
+ Involves employees in
solution seeking
- Doesn't pre-empt
departures
+ Can improve
employee performance
(if done early enough)
Case study 2
Performance Issues with a member of staff
Don't talk about it
Honest Conversation
- Avoids immediate
stress
+ Employee might not
know of problems
- Hope things resolve
themselves
+ Gives opportunity for
development/feedback
Conclusions
Honest conversations can help improve
employee well-being (and therefore
productivity and reduce absence).
They also allow for growth, personal
development, shared solution seeking and
foster a culture of trust and respect.
Honesty needs wisdom and discernment.
www.edinburghcoachingservices.co.uk
Employee Assistance
Professional Coaching
Stress Audits/Manager Training
www.edinburghpsychologyservices.co.uk
Therapy, Counselling, CBT
Personal Coaching