Transcript Nonverbal Communication

Nonverbal Communication
• Definition:
– Oral and nonoral messages expressed by
other than linguistic means
• Nonverbal Communication
– Is many times unintentional
– Can be ambiguous
– Has a stronger impact than verbal
– Is impacted by gender, race, culture, etc.
– Follows norms and rules
Functions of NV as it relates to verbal
• Substituting
– Emblems
• Complementing
– Illustrators
• Regulating flow of communication
• Contradicting – mixed messages
Nonverbal Reveals Emotions
• Stress –
– Manipulators
• Deception –
– Hesitate in speech
– Fidget
– Vocal pitch rises
– Blink eyes
Types of NV Communication
• Kinesics
– Study of Body Language
– Includes:
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Face and Eyes
Gestures: Emblems, Illustrators, Manipulators
Posture
Movement
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Face and Eyes
– Affect Blends: two emotions at once
– Eyes:
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look right to remember and left when lying
(creating)
Look at someone to connect; away to disconnect
– Main communicator of emotion
– Six main emotions expresses universally
Types of NV Communication
• Voice:
– Known as paralanguage
– Used to express emotion: sarcasm,
disfluencies/nonfluencies (uh, um, like)
Proxemically Speaking
Types of NV Communication
• Proxemics: study of distance
– Intimate: up to 18”
– Personal: 18” to 4 ft
– Social: 4 ft to 12 ft. (business distance)
– Public: 12 ft and beyond
Types of NV Communication
• Haptics: study of touch
– Increases physical health (marasmus)
– Increases IQ
– Increases compliance
Types of NV Communication
• Physical Attractiveness:
– Attractive women get higher grades, more
dates, are more persuasive, lighter court
sentences
– Attractive males and females are perceived
as stronger, friendlier, sensitive, sociable, and
interesting
Types of NV communication
• Territoriality: “mark” space as our own
– Arrange furniture
– Higher status = more privacy; knock before
entering/private bathrooms
Clothing
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Implies Status: uniforms/suits
Impacts: credibility
Wealth
Personality
Red = power color
Artifacts
– Things which accompany clothing
– Includes glasses, purses, bookbags, etc.