Transcript Communication – Servant to Servant

What is Effective Communication?
Is more then just exchanging of information; it’s about
understanding the emotion behind the information.
It combines a set of skills:
 Attentive Listening,
 nonverbal communication,
 the ability to manage stress in the moment
 And emotional awareness
Effective Communication
 Better understand a person
 Better understand a situation
 Resolve differences
 Build trust
 Respect
 Create environment: creative idea, problem solving,
affection, & caring an flourish
Poor Communication
 Misunderstood
 Cause of conflict
 Frustration
 Loss of trust
 Loss of respect
 Build barriers
 Loss of love
#1 - Listening
Effective Listening Can:
 Make the speaker feel heard and understood,
 Create an environment where everyone feels safe,
 Save time,
 Relieve negative emotions.
Tips for effective listening
 Focus fully on the speaker,
 Avoid interrupting,
 Avoid seeming judgmental,
 Show your interest.
#2 – Nonverbal communication
Nonverbal & Body language
 Facial Expressions
 Body Movements & Posture
 Gestures
 Eye Contact
 Touch
 Space
 Voice
How Nonverbal Can Go Wrong
 Unfortunately, many people send confusing or
negative nonverbal signals without even knowing it.
When this happens, both connection and trust are
damaged.
 Nonverbal communication can’t be faked
#3 – Managing Stress
When you’re stressed you are more
likely to
 Misread other people,
 Send confusing signals
 Off-putting nonverbal cues
 And unhealthy knee-jerk patterns of behavior
Ways to Reduce Stress Quickly
 Recognize when you’re becoming stressed
 Take a moment to calm down
 Bring your senses to the rescue
 Look for humor in the situation
 Be willing to compromise
 Agree to disagree
#4 – Emotional Awareness
How important does God consider the
subject of communication?
 Proverbs 18:21
Death and life are in the power of the tongue, and those
who love it will eat its fruit.
 Matthew 12:34-37
"Brood of vipers! How can you, being evil, speak good
things? For out of the abundance of the heart the mouth
speaks.
"A good man out of the good treasure of his heart brings
forth good things, and an evil man out of the evil treasure
brings forth evil things.
"But I say to you that for every idle word men may speak,
they will give account of it in the day of judgment.
"For by your words you will be justified, and by your words
you will be condemned.“
How important does God consider the
subject of communication?
 James 3:5-8
Even so the tongue is a little member and boasts great things. See
how great a forest a little fire kindles!
And the tongue is a fire, a world of iniquity. The tongue is so set
among our members that it defiles the whole body, and sets on
fire the course of nature; and it is set on fire by hell.
For every kind of beast and bird, of reptile and creature of the
sea, is tamed and has been tamed by mankind.
But no man can tame the tongue. It is an unruly evil, full of
deadly poison.
 If we speak without thinking, we too often display the fruits
of thinking without God. Since God is judging our every idle
word, we need to give our words careful attention.
Emotional Awareness/ The
disposition of the Heart
 Emotions play an important role in the way we
communicate at home and work. It’s the way you feel, more
than the way you think, that motivates you to communicate
or to make decisions. The way you react to emotionally
driven, nonverbal cues affects both how you understand
other people and how they understand you. If you are out
of touch with your feelings, and don’t understand how you
feel or why you feel that way, you’ll have a hard time
communicating your feelings and needs to others. This can
result in frustration, misunderstandings, and conflict.
When you don’t address what’s really bothering you, you
often become entangled in petty squabbles instead
Emotional Awareness/ Your Heart
 Ignore or try to sedate strong emotions like anger,
sadness, and fear.
 But your ability to communicate depends on being
connected to these feelings.
 Communicating only on a rational level,
 It will impair your ability to fully understand others,
resolve conflicts, or build connection with people
When you heart is set with God it
helps you:
 Understand and empathize with what is really troubling
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other people
Understand yourself, including what’s really troubling you
and what you really want
Stay motivated to understand and empathize with the
person you’re interacting with, even if you don’t like them
or their message
Communicate clearly and effectively, even when delivering
negative messages
Build strong, trusting, and rewarding relationships, think
creatively, solve problems, and resolve conflicts
Effective communication requires both
thinking and feeling
 The goal of effective communication is to find a
healthy balance between your intellect and your
emotions, between thinking and feeling.
 Emotional awareness is a skill that, with prayer,
patience and practice, can be learned at any time of
life.
“Let your speech always be with grace,
seasoned with salt, that you may know
how you ought to answer each one.”
Colossians 4:6