Transcript Introduction to communication in Health, social care 1

Introduction to communication in
Health, social care or children’s and
young people’s settings
Objectives

Be able to understand why effective
communication is important in the work
setting
 To understand how to meet the
communication and language needs, wishes
and preferences of individuals
 To be able to understand how to overcome
barriers to communication
 To understand principles and practices
relating to confidentiality
What is Communication?
Task A
Definition
Definition of Communication

Communication is the process of
transferring information from a sender to
a receiver with the use of a medium in
which the communicated information is
understood by both sender and
receiver. It is a process that allows
individuals to exchange information by
several methods. Communication
requires all parties to understand a
common language that is exchanged.
Why do people
communicate?
Task Sheet 1
Identify different reasons why people
communicate
A way to reach out to people
 To pass on information in a variety of
ways i.e.verbal, written, body
language, electronically etc.
 To form relationships
 To express feelings and emotions
 It is a basic requirement for doing
your job and day to day life

What is communication?

As a group lets
look at the
different ways
people
communicate?
Describe what effective means?
Free dictionary suggests that effective
means being capable of producing a
desired effect.
How does effective communication
effect all aspects of your work?
Homework 1
You will have to know how to recognise
what is being communicated to you, and
be able to communicate to others without
always using words. There are many
things that will tell us what someone is
trying to communicate i.e. facial
expression, body language etc.
Discuss the importance of
observing an individuals
reactions when communicating
with them.
Discuss the importance of observing
an individuals reactions when
communicating with them
Observation of an individual
will help you establish:
Which language is being used
 If the individual experiences any
hearing difficulties or visual impairment
 If there is any physical illness or
disability
 If there is a learning difficulty
 If the individual agrees/disagrees with
the communication

Scenario
You work in a residential setting with
older people. Some of the residents have
a visual impairment and four of the
residents have English as a second
language. A friend of yours is about to
start working in the same setting and
would like you to provide her with some
information on differing communication
needs and how to support these needs.
She would also like to know where she
can get further information about a
residents communication needs
Scenario Feedback
Identify Barriers to
communication
?
Identify Barriers to communication

Complete English
and Welsh
missing words
regarding barriers
to communication
 Task 2a/b
Look at the
picture and
complete to two
questions posed
 Task 3

Barriers to communication
Dementia
Hearing Loss
Dyslexia
Noisy
environment
Learning
disability
Visually
impaired
Physical
Disability
Cultural
Body
Language
Trust
Identify sources of information and
support or services to enable more
effective communication.
Think of different organisations/services
that can provide support to develop
more effective communication i.e.
www.sense .org .uk
Sense is the leading national charity that
supports and campaigns for children and
adults who are deafblind. They provide
expert advice and information as well as
specialist services for deafblind people,
their families, carers and the
professionals who work with them. They
also support people who have sensory
impairment with additional disabilities
Explain to term confidentiality
Concise oxford dictionary definition of:
Confidential
-spoken or written in confidence.
-entrusted with secrets
-charges with a secret task
-inclined to confide.
Confide
- to trust wholly or have faith
-to impart secrets to someone in confidence
- to entrust, to tell with reliance upon secrecy
Share with care
Situations where information normally considered
to be confidential might need to be passed on
Individuals
best interest
e.. Safety of a
Missing person
Police, but only
if serious crime
is being
investigated
Court
Tribunal
orders
Individaul’s
Health
Ombudsman
Personal
Information
Outside carers
eg Foster carers,
agengy workers
Protection
of another
Eg. Child Abuse
Public Health
interests
Task; homework sheet 4
research legislation/ policies/procedures of
your own sector in health and social care
regarding.
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http://www.bbc.co.uk/schools/gcsebitesize/ict/legal/0d
ataprotectionactrev1.shtml
http://www.mind.org.uk/help/rights_and_legislation/co
nfidentiality_and_data_protection
http://www.ico.gov.uk/for_organisations/data_protecti
on.aspx
http://www.legislation.gov.uk/ukpga/1998/29/contents