Transcript National Safety and Quality Health Service Standards

HCSCC Charter alignment…
National Safety and Quality Health Service Standards (NSQHS)
HCSCC Charter
1. ACCESS
S.1 - workforce roles, responsibilities & accountabilities for patient safety & quality; develop systems that sets
out policies & procedures to identify safety & quality risks, collect & receive performance data, analyse reported
incidents, manage complaints, implement quality management system
S.2, 3, 4, 5, 6, 7, 8, 9, 10 - systems to document, report, investigate & respond to partnering with consumers,
preventing & controlling infections, medication safety, patient identification & procedure matching
S.2 - inform consumers & carers about safety & quality performance in a format that can be understood
2. SAFETY
3. QUALITY
4. RESPECT
S.1 - information on patient rights is provided & explained to patients & carers; mechanisms to align information
provided to patients with their capacity to understand
S.4, 7, 8, 9 & 10 - inform patients & carers about treatment options, benefits, expected outcomes, success
rates, side effects, prevention strategies & associated risks with regard to medications
5. INFORMATION
S.5 - implement processes to enable partnerships with patients in decisions about their care, including informed
consent to treatment; training for clinical/senior staff on value & ways to facilitate consumer engagement
S.6 - implement mechanisms to include patients & carers in clinical handover process
S.1, 7, 8, 9 & 10 - develop treatment plans in partnership with the patient & carers
S.9 - ensuring information about advance care planning & treatment limiting orders is in the patient record
6. PARTICIPATION
S.1 - procedures that protect the confidentiality of the patient without compromising workforce access to patient
clinical information; systems in place to restrict inappropriate access to & dissemination of patient information
7. PRIVACY
S.1 - patient experience feedback mechanisms & using these to evaluate the health service performance
S.2 - partner with consumers &/or carers to design the way care is delivered to better meet patients needs &
preferences; consumer &/or carer participation in the evaluation of patient feedback
8. COMMENT