Transcript Working With Peers Module 2

Working With Peers
Module 2
outreach 101
communication skills
diversity and cultural responsiveness
confidentiality
Outreach 101
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Meet people where they are at
Maintain a non-judgmental attitude
Listening is more important than talking
Allow time to develop a relationship based on trust
Reaffirm & stroke all successes (large and small)
Be respectful of other people's confidentiality, and attuned to their
boundaries
Adapt your communication style to each individual
Remember: you are an advocate, not the answer
Don't guilt trip people, they are the experts as far as their lives are concerned
Consistency is extremely important; if you say you're going to be somewhere,
then you need to be there
Help be a bridge to self sufficiency
Don't pressure people
Personal Safety
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In our experience doing outreach, most people are really cool.
There are always exceptions though, so you always want to be
careful.
Always be aware of your surroundings.
Trust your instincts.
If you feel unsafe somewhere, LEAVE.
Take a friend along .
Communication Skills
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Active listening: this is a technique that engages the participant
through the use of words, actions and manners. the whole point
is to listen, and make sure the other person knows your listening.
Open ended questions: these are questions that don't have a yes
or no answer. questions that begin with "how", "why" and
"what" can help the participant share more information.
Parroting (repeating): this is when you repeat what the person
says to you while you're talking with them. this let's them know
that you are paying attention to them, and it helps you to
understand what they are talking about.
Communication Skills
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Paraphrasing: similar to parroting, but you repeat things in your
own words. this is a good way to clarify what the participant is
trying to say, and helps you build a relationship with the person.
Reflecting: this technique expands on a statement the participant
has made and offers an exploration of feelings or thoughts.
Include statements like "i think what you're saying is....”; this
can help the person you are talking to explore their feelings,
values and motivations.
Curiosity: expressing interest in what someone has to say helps
build a relationship.
Reframing: this is when you offer another way of looking at
things, something positive and constructive. This is really helpful
in helping people stay motivated.
Diversity & Cultural Responsiveness
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Culture: a groups learned design for living. it's a
way of looking at the world, other people, goals,
meanings of life, and what is right or wrong.
Remember: everyone has different ways of
looking at the world.
Oppression: the systematic and pervasive
mistreatment of people, on the basis of
belonging to certain groups. it can come from
individuals, institutions, or be internalized.
Privilege: an advantage based on membership in
a certain group.
Confidentiality
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Anything someone tells you is privileged. it's between
you and them, so don't be a gossip.
This information is protected by law (HIPAA).
We are compelled to treat the people who come to us
with trust, respect, and to protect the confidentiality of
any information provided by or about them.