Transcript Developing Effective Communication in Health and Social Care

Developing Effective
Communication in
Health and Social Care
Session 2
Session Outcomes
• Define communication.
• Identify the need for effective
communication.
• Consider the care value base and
confidentiality with reference to
communication.
• To describe the communication cycle
COMMUNICATION
• “the imparting, conveying or exchange of
ideas, knowledge, information etc (whether
by speech or writing)” (Oxford English
Dictionary)
• “a
process by which information is passed
between individuals and/or organisations
by means of previously agreed symbols”
(Baguley,2009)
COMMUNICATION
• “Communication is the process that
occurs when ideas, information and
feelings are conveyed between
individuals or groups of individuals
for deliberate purposes”
The Care Value Base
1. Anti-discriminatory practice.
2. Confidentiality.
3. Rights to dignity, independence,
safety
4. Equality and diversity
5. Protection from abuse
6. Effective communication
7. Individualised care
Confidentiality
• The ethical principle or legal rights
that a health professional will hold
secret all information relating to a
patient or service user unless they
give permission to disclose
information to a third party.
Confidentiality
• http://www.youtube.com/watch?v=Xg
EzPVzOnzU
Michael Argyle (1972)
Interpersonal Communication
• Skill that had to be learned that is
like driving a car.
• Like driving a car you have to change
your method to match the road
conditions.
• Involves a constant cycle of watching
what is happening then adapting to it.
Argyle (1972)
Cycle
1.
2.
3.
4.
5.
6.
7.
Ideas occur
Message encoded
Message coded
Message Sent
Message Received
Message Decoded
Idea understood
• http://www.youtube.com/watch?v=vC
mHia-nTpA
Complex Communication
• Communication from one person to
another where the receiver does not
have a good understanding of what
you are trying to communicate.
Sensitive Communication
• Is the communication of information
from one person to another where
the information received is sensitive
and potentially upsetting making the
receiver vulnerable.