Transcript Organizational Behavior

GROUPS V. TEAMS
4 TYPES OF TEAMS
TEAM EFFECTIVENESS MODEL
COMMUNICATION
SMALL-GROUP NETWORKS
COMMUNICATION BARRIERS
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FILTERING – MANIPULATING THE INFORMATON.
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SELECTIVE PERCEPTION – PSYCHOLOGICALLY PROCESSING ONLY WHAT ONE
WANTS TO HEAR OR SEE BASED ON NEEDS, EXPERIENCES, MOTIVATIONS, ET
CET.
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INFORMATION OVERLOAD – TOO MUCH INFORMATION THAT EXCEEDS ONE’S
CAPACITY TO PROCESS.
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EMOTIONS – HOW ONE FEELS AT THE TIME INFORMATION IS RECEIVED AFFECTS
HOW IT IS INTERPRETED.
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LANGAUGE – WORDS MEAN DIFFERENT THINGS TO DIFFERENT PEOPLE.
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COMMUNICATION APPRESHENSION – ANXIETY ABOUT SPEAKING IN FRONT OF
PEOPLE OR EVEN WRITING.
JOHARI WINDOW
JOHARI WINDOW
JOHARI WINDOW
JOHARI WINDOW
JOHARI WINDOW
TRANSACTION V. TRANSFORMATIONAL LEADER
FULL RANGE LEADERSHIP MODEL
POWER
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FORMAL OR LEGITIMATE POWER– COMES FROM POSITION IN ORGANIZATION.
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COERCIEVE POWER – ORDINARILY A BYPRODUCT OF FORMAL POWER.
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REWARD POWER – SIMILAR TO COERCIEVE AS A BYPRODUCT OF FORMAL
POWER.
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EXPERT POWER – SKAs THAT ARE NEEDED; A FORM OF PERSONAL POWER.
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REFERENT POWER – SIMILAR TO CHARISMATIC LEADER; PEOPLE WHO ADMIRE A
PERSON MAY SUBMIT TO THAT PERSON BECAUSE THEY WANT TO BE LIKED BY
THE PERSON.
SIX STEPS TO EFFECTIVE LEADERSHIP
1. Clarifying your center. (looking inward)
2. Clarifying what’s possible. (looking outward)
3. Clarifying what others contribute. (underlying assumptions and ID the SKAs
needed to reach your goals)
4. Supporting others so then can contribute. (empowering v. dumping; informing)
5. Measuring and celebrating progress.
LIFE CYCLE OF A TEAM
TEAM MEMBER ROLES
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Task Driver – results oriented group member who keeps all focused.
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Process Facilitator – monitors the interpersonal dynamics of the group.
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Creative visionary – risk taking; considering opposites, relying on uncertainty, &
looking for multiple possibilities.
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Practicality pusher – pragmatic about getting the job done.
TEAM LEADERSHIP
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Distributed Leadership – whomever has the right SKAs for the issue presented
assumes the leadership role.
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Coordination – mobilize and coordinate the efforts of the team.
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Creative Support – buffer team members from bureaucratic processes.
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Moral Foundation for Respect - truth telling; promise-keeping; fairness, & respect
for the individual.
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Participation – collaboration.
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Measure Progress – help team during process; focus on the whole.