Transcript COMMUNICATE EFFECTIVELY AS A LEADER

COMMUNICATE
EFFECTIVELY AS A
LEADER
REFERENCE
 FM
22-100 ARMY LEADERSHIP
 158-F-0010 WRITE IN THE ARMY STYLE
 158-G-0020 CONDUCT A MILITARY
BRIEFING
 158-D-1140 COMMUNICATE
EFFECTIVELY IN A GIVEN
SITUATION
PURPOSE
It is important as an military leader to
keep soldiers informed and ensure that
they understand what they are to do,
under what conditions, and how.
Your communication skills are critical
to your success as a leader and the
welfare of your soldiers.
OUTLINE
A.
B.
C.
D.
Analysis of robbery exercise
Johari window research
Analysis of soldier in Johari Window
Research
Determine how leadership style affects
communication
PRACTICAL EXERCISE
1.
2.
Why did the group members have
different responses to the exercise
statements? What caused these
differences?
Many people don’t perform very
well on this exercise. Why?
QUESTIONS?
QUESTIONS?
1.
In your own words, how does incomplete
information interfere with the
communication process?
Some of the information is filled
in by the receiver based on his/her
personal experience.
QUESTIONS?
1.
How can you, as a leader, ensure that
your communication efforts
are complete?
Make sure that you include all of
the needed information.
QUESTIONS?
1.
What was the most important point
covered in this material we just covered?
Responses will vary.
JOHARI WINDOW RESEARCH
JOHARI WINDOW RESEARCH
Interpersonal communications is the term often used
to describe how communication flows. When we
communicate, the communication takes place on a
person-to person level regardless of whether the
setting is individual or group. How well the leader
communicates his/her message depends to a large
degree on how well he/she relates to two important
components of the communication process-the
sender and the receiver.
INTREPERSONAL COMMUNICATIONS
MODEL
KNOWN
KNOWN
UN
KNOWN
ARENA
FACADE
KNOWN
BY SELF
UNKNOWN
BLIND
SPOT
UNKNOWN
UNKNOWN
BY SELF
KNOWN
BY
OTHERS
UNKNOWN
BY
OTHERS
ARENA
The area is most effective for
communications. When communicating
in this pane, the source and the receivers
know all of the information that they need
to effectively communicate. This is the
region of shared information. For
communication to occur in this region, all
participants must share the same feelings,
data, assumptions, and skills.
ARENA (continue)
When we are communicating in the arena
quadrant of the window, we are referring
to behavior, feelings, and motivation
known to self and to others. This pane
represents willingness to question and
be questioned.
QUESTIONS?
QUESTIONS
1. I am functioning in the arena pane.
If I am the leader of this group and
you are subordinates, what are some
examples of knowledge that we
might share?
Course materials, rank, etc.
QUESTIONS
How do you expect a leader who has a
large arena to react with his/her
subordinates?
The individual tends to be open to
others. There is an openness in both
feedback and exposure. As a
consequence there is less tendency for
others to fill in the missing information.
BLIND SPOT
Contains information that we do not
know about ourselves. However, the
group does know this information.
this occurs when we communicate
all kinds of information to the group
of which we were not aware. This
information may be in the form of
verbal cues, mannerism or the way
we say things.
QUESTIONS?
QUESTIONS
What does this pane tell you to expect
from the leader who has a large blind
spot?
or
How would you expect the leader with
a large blind spot to react with his/her
subordinates?
ANSWER
You are at a disadvantage when you
interact through a large blind spot.
through the way that you talk, your
mannerism, or the style through which
you interact with others, you provide
your subordinates information about
yourself that you may not know about
yourself.
ANSWER (continue)
Additionally, there is a tendency for you
to lash out or criticize others believing
that your behavior is open and above
board. This makes you appear to be
insensitive. Because of the way you come
across, others are hesitant to give you
feedback.
LARGE FACADE
QUESTIONS?
How would a leader who operates
through a large facade interact with
subordinates?
Then describe how subordinates would
react in each situation
ANSWERS
Interaction with subordinates: solicits
feedback, but does not participate in
exposure. Tends not to commit self
until knows how others stand. Tends to
resort to superficial conversation. Does
not open up to subordinates.
Reaction of subordinates: Subordinates
tend to distrust the leader because they
know that he/she is holding back own ideas
LARGE UNKNOWN
QUESTIONS?
How would a leader who operates
through a large unknown interact with
subordinates?
Then describe how subordinates would
react in each situation.
ANSWERS
Interaction with subordinates: The
leader tends to be the observer. Tends
to provide little information. Tends
to be not interested in subordinates.
May exhibit hostility and anxiety.
Reaction of subordinates: Subordinates
do not communicate with leader to lose
creativity. They do not know where
they stand with the leader.
QUESTIONS?
WINDOW REPRESENTING ME
IN THIS CLASS
WINDOW REPRESENTING
PLATOON SITUATION
QUESTIONS?
SUMMARY
A.
B.
C.
D.
Analysis of robbery exercise
Johari window research
Analysis of soldier in Johari Window
Research
Determine how leadership style affects
communication
QUESTIONS?
CONCLUSION
It is important as an military leader to
keep soldiers informed and ensure that
they understand what they are to do,
under what conditions, and how.
Your communication skills are critical
to your success as a leader and the
welfare of your soldiers.