Transcript 2005 Mines Safety Roadshow - Department of Mines and Petroleum

Please read this before using presentation
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This presentation is extracted from content presented at
the 2005 Mines Safety Roadshow held in October 2005
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It is made available for non-commercial use (eg toolbox
meetings) subject to the condition that the PowerPoint file
is not altered without permission from Resources Safety

Supporting resources, such as brochures and posters, are
available from Resources Safety
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For resources, information or clarification, please contact:
[email protected]
or visit
www.docep.wa.gov.au/ResourcesSafety
Department of Consumer
and Employment Protection
© 2005 Resources Safety
1
Toolbox presentation:
Communication strategies
October 2005
What is a communication strategy?
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A set of rules
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Agreed document
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An understanding
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A method of improvement
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Dispute resolution point
Department of Consumer
and Employment Protection
© 2005 Resources Safety
3
Types of communication
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Verbal
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Documented
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talking to each other
letters, emails
minutes of meetings
instruction books etc.
Directives
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must-do processes and procedures
Department of Consumer
and Employment Protection
© 2005 Resources Safety
4
Communication line
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Manager
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Supervisors
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Safety and health representatives
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Employees
and in reverse order
Department of Consumer
and Employment Protection
© 2005 Resources Safety
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Verbal
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Talking directly to the person (supervisor, employee,
manager)
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No true record kept of discussions
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When passed up or down the management line,
information can become distorted
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Emotions can distort discussions
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Becomes informal and can be ignored
Department of Consumer
and Employment Protection
© 2005 Resources Safety
6
Documented
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Provides written evidence of requests and discussions
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Can be given timeframe and person for action
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Legislation requires management to answer on how it will
deal with the issue
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Stays on minutes until actioned
Department of Consumer
and Employment Protection
© 2005 Resources Safety
7
Directives
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Procedure that must be followed
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Are the safest at the time of issue
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May be updated as required
Department of Consumer
and Employment Protection
© 2005 Resources Safety
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Meetings
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Tool box meetings
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Safety and health committee meetings
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Impromptu meetings
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Pre-job special task meetings
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Post-job special task meetings
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Monthly business meetings
Department of Consumer
and Employment Protection
© 2005 Resources Safety
9
Documented minutes
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Minutes allow:
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all items discussed to be documented
an item to have a person identified as responsible for the action
to be taken
an item to have an action timeframe
an item to stay on the minutes until addressed
Department of Consumer
and Employment Protection
© 2005 Resources Safety
10
What can assist you?
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Training
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Management commitment
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Safety and health representatives
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Safety and health committee
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Meetings
Department of Consumer
and Employment Protection
© 2005 Resources Safety
11
Training
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Request training when deficiencies are recognised
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Training is not just formal SHR training
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Training is not just for SHRs
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Training may include:
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negotiation skills
minute taking
report writing
investigation skills
Department of Consumer
and Employment Protection
© 2005 Resources Safety
12
What’s in a good communications strategy?
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An introduction – where and to whom does it apply?
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Reason for the strategy
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Objective of the strategy
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Methods of communication
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Timelines for introduction
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Evaluation and review program
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Commitment
Department of Consumer
and Employment Protection
© 2005 Resources Safety
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A strategy at your workplace
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Ask:
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do we need it?
what will it do?
when can we get it?
where can we get it?
will we need training?
Where can we get examples?
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Go onto the internet and type “communication strategy” and
“workplace” into your search engine – there’s lots of publicly
available information that can be used as a starting point
Department of Consumer
and Employment Protection
© 2005 Resources Safety
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