Transcript Slide 1
How can we create even more value from our organisations? Hollie Snelson Internal communication manager What we know about internal communication at KCC Kent Adult Social Services Children, Families and Education Communities Environment Highways and Waste Chief Executive’s Department Staff surveys repeatedly highlight internal communication as an area for improvement. Where we are going – organisational challenges Changes to the way we work Changes to the physical working environment (less desktops, more flexible) More productivity for less cost What we know about social media creates and strengthens communities allows people to discuss ideas and plans in an informal way provides an easily accessible way to collaborate It’s cheap (in terms of budget, not resource) Intranet Directorate magazines Yammer Team Briefing Team newsletters Team meetings First magazine Communication networks One to ones ExtraMails Learning lunches Roles and relationships Private networks We’re getting there New intranet E-newsletters Unified communication Yammer Cross - directorate Not ‘corporate’ Topics and subjects defined by users My KCC Idea Idea generation Rating and commenting Feedback cycle prompts Communities of practice Various tools (forum, wiki, blog, events) Membership can be as defined or wide as you’d like Partnership involvement The future Many channels (online and offline) Not centrally controlled but centrally managed Video streaming Audio streaming Searchability Truly mobile workforce Barriers Silo culture – already breaking down with Yammer Lack of familiarity with the tools –training needs Hardware limitations – for the first time office machines are probably less advanced than home PCs. Completing the circle • By allowing the knowledge that is currently kept hidden, (in units, teams, peoples heads) to be shared we can all learn • Make mistakes once • Crowd sourcing ideas • Peer to peer networks • Find the experts Thank you Questions?