Transcript Communications - Us Scouting Service Project Inc

Communications
Learning Objectives
• Understand how listening is an
important part of communication
• Relate the game to principles of
communication
• Develop strategies to overcome
barriers
• Practice skills of effective
instruction
Listening Is
• An essential part of communication
• Not taught in school
• A skill that can be learned
Why is Listening a Key
Skill
of Leadership?
• It connects us with others.
• It helps us make decisions and solve
problems.
Two Parts of Effective
Listening
• Active listening
• Empathetic listening
Active Listening
Active listening reflects what
a person is saying to confirm
comprehension.
It requires:
• Rephrasing and checking
• Nonjudgmental attitude
Empathetic Listening
Empathetic listening is a sincere attempt on
the part of the listener to understand in
depth what a speaker is saying.
It requires:
• Putting the listener in the speaker’s place
• Seeing things from the speaker’s viewpoint
• Understanding how the speaker feels
Examples of Communication
Baden Powell’s gravestone Trail
Symbol: “I have gone home”
Wood Badge beads
BSA uniform, patches
What messages do they convey?
Are they effective?
What are the Barriers to
Effective Communication?
Ways to Assure
Good Communication
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Common ground
Sincerity
Authority
Clarity
Good presentation skills
Receptiveness
Environment
Four Levels of Learning
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Level
Level
Level
Level
else
1
2
3
4
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You Read it
It is Taught to you
You Experience it
You Teach it to someone
Summary
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A tool of leadership.
Essential to effective teams.
Happens in the “common ground.”
Should be clear and concise.
Is written, verbal, and nonverbal.