Transcript Feedback Mechanism

Feedback Mechanism
By Franziska Fehr – Progressio Ireland
Feedback Mechanism
 Background
 Feedback vs complaints mechanism
 What for?
 Encourage and invite negative AND positive feedback
 Get reaction from supporters and public, as well as sector/ peers
 Offer direct point of contact in organisation
 Template/ Online Feedback
Feedback Mechanism
 Implementation
 Procedures
 Code Champion is contact person
 Feedback gets emailed to Code Champion
 Code Champion reviews feedback
 Consultation with director/ relevant member of staff/ creator of piece of
communication
 Discussion of solution
 Code Champion to reply (always!)
 Bi-annual review of feedback and mechanism (which can also be fed back to
Dóchas)
Feedback Mechanism
 Potential Challenges
 Suggestions
 Back up from management
 Cross-organisational understanding of code principles and
importance of compliance
 Importance of procedure outline
 Always get back to initiator