Transcript EM101_Overview - University of New Mexico

Division of Enrollment Management
EM101 - Overview of Enrollment Management
An overview of the Division of Enrollment
Management and department functions
Division of Enrollment Management
Division of Enrollment Management
Mission Statement
 To contribute to the mission of the University by harmonizing all essential
operations that support student affinity to the University and to support the
academic enterprise in meeting the institutional enrollment goals.
Vision Statement
 To be known as a premier institution delivering exemplary customer service
to all we serve.
Core Values
 First class team driven by mission, goals and mutual respect.
 Personal best – do it right and do it now – quality work, quickly done.
 Positive and effective communication (honest and straight forward with
each other and those we serve).
 We will make a difference with all we serve and we will help all students
reach their full potential and possibilities.
 We will listen to all our students, faculty and staff – we will have the
courage to change what needs to be changed, whether it is behavior, rules,
regulations or processes.
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Division of Enrollment Management
Division of Enrollment Management:
Office of Admissions, Student Financial Aid,
Registrar, Communication Center, and ENLACE
Registration
Financial Aid
Admissions
ENLACE
Enrollment
Management
Communication
Center
Division of Enrollment Management
Division Offices and Basic Functions
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Office of the Vice President
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Admissions
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The Office of the Registrar is responsible for student academic records, course scheduling and
classroom space management, registration processes, and student information and data reporting.
Communication Center
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The Office of Financial Aid delivers federal, state, and institutional need-based funds to all levels of
students as well as merit aid awarded through the Scholarship Office. The student employment
process is also administered through the Financial Aid Office.
Registrar
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The Office of Admissions is responsible for recruiting and admitting new students to UNM. This
includes both domestic and international new freshmen, transfers, non-degree, and graduate
students.
Student Financial Aid
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The VP has overall responsibility for the division and has executive direction from the Provost and
President of the University as to goals and priorities.
The Communication Center is the centralized contact point for all customer service inquiries.
Communication is conducted through virtual chat, telephone, email, and outbound calling
campaigns.
ENLACE
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ENgaging LAtino Communities for Education - The goal of ENLACE is to improve academic success of
Latino and other students through a number of community and school-based initiatives focused on
improving retention and graduation rates at all levels.
This Pathway illustrates the
journey a student must make to
enroll and graduate. The shaded
circles represent key
components of the Enrollment
Management Division.