Business Communication
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Transcript Business Communication
Chapter 2.4 Ethics in Business Communication
SWBAT:
Define ethics
Identify ethical issues related to communication
Apply ethical standards to business
communication
Essential Question – What are ethics?
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Ethics in Business Communication
Ethics- principles of right and wrong
Personal ethics are influenced by:
Your experiences
Your culture
Code of ethics: statement of how a business or
group should treat clients, employees, or members
2.4 Ethics in Business Communication
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Communicating in an Ethical Way
Honesty
Confidential information
Medical information
Other types of information
Identity theft- when private data is stolen and used
illegally
Trade secrets- information that gives a business a
competitive advantage and that it makes reasonable
efforts to keep secret
2.4 Ethics in Business Communication
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Communicating in an Ethical Way
Privacy and electronic rights
Protect data stored on computers
Remember that e-mail and text messages are not
private
Plagiarism- the act of claiming someone else’s
words or ideas as your own
Avoiding plagiarism
Copyright- the legal right of someone, usually the
author or artist, to use or reproduce work
Last for the owner’s lifetime +70 yrs after their death!
2.4 Ethics in Business Communication
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Vocabulary
copyright
cross-cultural communication
culture
discrimination
diversity
ethics
ethnicity
etiquette
globalization
identity theft
inclusion
multinational company
plagiarism
prejudice
race
stereotype
trade secret
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Cross-Cultural Communication
Guidelines
Do not make assumptions
Be adaptable
Avoid discussing sensitive topics
Be careful when using humor
Maintain personal contact
Listen actively
Use visual aids
BACK
2.3 Strategies for Effective Communication
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Terms Related to Diversity
Race
The division of people into groups based on physical
characteristics, such as skin or hair color
Ethnicity
The division of people into groups that share a common
ancestry, history, or culture
Culture
A set of beliefs, attitudes, practices, and social customs
that distinguishes a group of people
Inclusion
Seeing and valuing the contributions of everyone in a
workplace and treating everyone fairly
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2.1 Diversity at Work
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