Transcript Presentation title here

Personal Employment Accounts
Samantha Naumowicz
Bid Manager
Working Links
About Working Links
•
Established in 2000 to support unemployed and
disadvantaged individuals into lasting employment.
•
Unique mix of government, private and voluntary
sector ownership.
•
To date, we’ve worked with over 15,000 employers and
helped more than 250,000 people back into work.
2
The challenge
•
Official data shows underperformance with the ESA customer group
across all providers.
•
Current engagement and outcome rates suggest existing models
need to work more effectively for this customer group.
•
Funding for all employment support programmes is expected to
decrease overall – even more for even less.
Innovation is essential!
Why Personal Accounts?
•
Evidence from the health and social care arena has shown that
Personal Budgets can succeed
•
Our data shows differing results across different conditions, and our
customers show a range of different challenges
•
Widespread political interest in the concept – but there has been
relatively little testing of it.
•
Engagement with experts suggested the concept of ownership and
self sufficiency had the potential to both motivate customers and
help them adjust more quickly to the world of work.
•
Opportunity to test a true customer led model
The project
•
The pilot will be delivered to 100 ESA customers referred to our
Swansea office
•
Each customer will be assigned a virtual budget with which they can
‘purchase’ provision
•
Comparison data will be collected on a control group of 100 ESA
customers referred to our Bridgend office
•
The project will run for nine months, with all 100 pilot customers
enrolled within the first three months
The customer journey
Induction
Assessment
Access
provision
One to one
Approval of
provision
Fortnightly calls
Monthly one to ones
Job entry
Return to
mainstream
WP
In work
support
Personal
Development
workshop
Purchase of
provision
Purchasing provision
Online automated system – with regular consultant contact and the
opportunity to request additional one to one support.
The results
We are only one month in to the pilot so outcome results are limited
but feedback from the customers signed up to the pilot so far is
positive:
‘I have been motivated to do courses within Working Links and
outside’
‘I am interested in the courses because I can manage them
myself, I feel like my goal isn’t so far away’
‘I was shocked how easy it was to get on courses and start
working towards a career’
To measure our pilot we are capturing a range of data including:
• Job entry / job outcome rates
• Provision requested
• Changes in attitudes to work / our provision
Looking ahead: why innovate?
Context
• There will be less money for all employment and skills programmes
• So need to ensure more than ever that every £ is well used
Evidence-based innovation
• Way to do that is through evidence-based innovation
• Effective use of data & constant innovation: test, learn, adapt
Outward facing
• We don’t have all the answers, keen to hear from those with ideas