Transcript Chapter12

Chapter 12
Group Influence
Group Influence
The meaning of groups
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Two or more individuals who
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Share a set of norms, values or beliefs
Have certain role relationships
Experience interdependent behavior
A social system in which members
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Have regular contact
Act cooperatively
Share common goals
Importance of groups
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Play an important role in consumer
socialization
The process by which we acquire the skills,
knowledge and attitudes necessary to
function as consumers
As consumers we learn to think and behave
according to society’s expectations as
modeled by the groups we interact with
Types of social groups
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Primary groups: small and intimate groups
we come together with frequently and faceto-face
Secondary groups: less intimacy and
personal interaction
Key difference is the extent of influence over
one’s attitudes, beliefs, behavior, etc.
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Formal groups: organized, hierarchical
groups where structure is defined, roles
delineated, etc.
Informal groups: often emerge from formal
groups, but may also emerge between
neighbors, friends, etc.
Roles
Patterns of behavior expected of individuals
within a given social context
May develop in one of three ways
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Formal role definitions prescribed by the group
Informal rules of the group
History of prior experiences
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Roles influence consumption behavior
A role-related product cluster is a set of
goods necessary to play a given role
Status
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The relative position of a person in a group’s
social spectrum
Consumers often purchase goods and
services appropriate to their status within a
group
Reference groups
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Any person or group that serves as a point of
comparison (reference) for an individual in
forming either general or specific values,
attitudes, or a specific guide for behavior
Reference groups are groups that serve as
frames of reference for individuals in their
purchase or consumption decisions
Types of reference groups
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Normative: groups that influence general or
broadly defined values or behavior
Comparative: groups that benchmark
specific or narrowly defined attitudes or
behaviors
Indirect: individuals or groups with whom a
person does not have direct contact, such as
movie stars, sports heroes, celebrities,
political leaders, etc.
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Membership reference groups
Aspirational reference groups
Dissociative reference groups
Factors that affect reference group
influence
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Degree of influence a reference group
exerts on a consumer’s actions depend on
several factors:
Nature and extent of consumer’s
information and experience
Credibility, attractiveness, and power of the
group
Conspicuousness of the product
1. Consumer’s information and experience
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Greater the consumer’s access to information
about or experience with a product, the less
likely it is that he or she will be influenced by
the advice or examples of others
2. Credibility, power and attractiveness of
the reference group
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Direct relationship between these factors and
the influence the group wields
Consumers are more likely to be persuaded
by those whom they consider trustworthy and
knowledgeable—i.e., high credibility
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Consumers who are concerned with the
power that a group can exert over them might
choose products or services that conform to
the norms of that person or group
Consumers who are concerned with the
acceptance or approval of others they like or
identify with are likely to adopt their product,
brand, or other behavioral characteristics
3. Conspicuousness of the product
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A purchase that will stand out and be noticed
is more likely to be made with the reaction of
a reference group in mind
Particularly true for luxury and statusrevealing purchases
Implications for marketing
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Marketers who employ reference group influence
must understand that consumers have multiple
reference groups
Different groups may influence consumer purchases
in different areas
Marketers must first identify the types of groups that
consumers are likely to refer to when making a
purchase
Then they are in a position to select appropriate
influencers to deliver the marketing message
Selected consumer-related reference
groups
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There is a large and diverse range of
groups that have the potential to influence
consumer behavior; we will look at four:
Friendship groups
Shopping groups
Work groups
Consumer action groups
1. Friendship groups
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Generally considered informal groups
Next to family, considered the most likely to
influence individual’s purchase decision
Seeking and maintaining friendships is a basic drive
of most people
Opinions and preferences of friends are an
important influence in determining the products and
brands a consumer selects
Marketers recognize this and often depict friendship
situations in their ads, especially for products such
as clothing, snack foods and alcoholic beverages
2. Shopping groups
Two or more people who shop together
A range of reasons
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Social--to share time together
Risk reduction--to have a second opinion
Informational--others in the group may know
more about certain products
3. Work groups
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The workplace actually creates two different
types of group: formal and informal
Formal work groups involve individuals who
work together as a team and thus there is an
opportunity for influencing each other’s
consumption-related activities
Informal work groups are people who have
become friends through their work, though
they may not work as a team
4. Consumer action groups
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Today there are many groups whose purpose
is to provide information and assistance to
consumers
Several different types
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Public vs. private
Single-issue vs. broad-based
Temporary vs. permanent
Reference group appeals
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Four very common and effective reference
group appeals used by advertisers include
Celebrity appeals
Expert appeals
Common-man appeals
Executive appeals
1. Celebrity appeals
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Celebrities represent an idealization of life that
most people imagine they would love to live
Four ways in which celebrities are used to promote
products
Testimonial: based on personal usage, a celebrity
attests to the quality of the product
Endorsement: celebrity lends name and appears
on behalf of a product (may not be an expert)
Actor: celebrity presents a product through his or
her character
Spokesperson: celebrity represents the brand or
company over an extended period of time
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Celebrity appeals work only if the person is
perceived as credible
The more products a celebrity is associated
with, the more credibility erodes
2. Expert appeals
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A person who, because of his or her
occupation, training or experience is in a
unique position to help consumers evaluate a
product or service
3. The common man appeal
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Uses the experiences of satisfied customers
Consumers can easily identify with them
Especially effective in public health
announcements
Commercials that show individuals or families
solving problems by using the advertised
product are called slice-of-life commercials
because they focus on real issues that
consumers can identify with
4. The executive spokesperson
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Became popular in last 20 years as CEO’s
became better known to the public
As with celebrities, success depends on
public perception of the spokesperson’s
credibility