Transcript Chapter 11

Developing Leadership Diversity
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Chapter Objectives
• Understand and reduce the difficulties faced by
minorities in organizations.
• Apply an awareness of the dimensions of diversity and
multicultural issues in your everyday life.
• Encourage and support diversity to meet organizational
needs.
• Consider the role of cultural values and attitudes in
determining how to deal with employees from different
cultures or ethnic backgrounds.
• Break down your personal barriers that may stand in the
way of enhancing your level of diversity awareness and
appreciation.
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Ethnocentrism
The belief that one’s own
culture and subculture are
inherently superior to other
cultures
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Biculturalism
The sociocultural skills
and attitudes used by
racial minorities as they
move back and forth
between the dominant
culture and their own
ethnic or racial culture
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Glass Ceiling
An invisible barrier that
separates women and minorities
from top leadership positions
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Diversity
Workforce Diversity
– A workforce made up of people with different human
qualities or who belong to various cultural groups
Diversity
– Differences among people in terms of age, ethnicity,
gender, race, or other dimensions
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Interactive Leadership
A leadership style in which people
develop personal relationships with
followers, share power and
information, empower employees,
and strive to enhance others’ feelings
of self-worth
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Social Value Systems
Power Distance
– How much people accept equality in power; high power distance
reflects an acceptance of power inequality among institutions,
organizations, and individuals. Low power distance means
people expect equality in power
Uncertainty Avoidance
– The degree to which members of a society feel uncomfortable
with uncertainty and ambiguity and thus support beliefs and
behaviors that promise certainty and conformity
Individualism
– A value for a loosely knit social framework in which individuals
are expected to take care of themselves
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Social Value Systems (contd.)
Collectivism
– A preference for a tightly knit social framework in which people
look out for one another and organizations protect their
members’ interests
Masculinity
– A preference for achievement, heroism, assertiveness, work
centrality, and material success
Femininity
– A preference for relationships, cooperation, group decision
making, and quality of life
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. 11.4 Rank Orderings of 10 Countries Along
Ex
Four Dimensions of National Value Systems
(adapted)
Country
Australia
Costa Rica
France
India
Japan
Mexico
Sweden
Thailand
United States
Power
Uncertainty
Individualism
Masculinity
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8
3
2
5
1
10
4
6
7
2 (tie)
2 (tie)
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1
4
10
6
8
2
10
4
6
7
8
3
9
1
5
9
7
6
1
2
10
8
4
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Cultural Intelligence (CQ)
… refers to a person’s ability to use
reasoning and observation skills to
interpret unfamiliar gestures and
situations and devise appropriate
behavioral responses.
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Ex. 11.5 Stages of
Personal Diversity
Awareness
Highest Level of Awareness
Integration
Multicultural attitude – enables one to
integrate differences and adapt both
cognitively and behaviorally
Adaptation
•Able to empathize with those of other
cultures
•Able to shift from one cultural perspective to
another
Acceptance
•Accepts behavioral differences and
underlying differences in values
•Recognizes validity of other ways of thinking
and perceiving the world
Minimizing Differences
•Hides or trivializes cultural differences
•Focuses on similarities among all
peoples
Defense
Perceives threat against one’s comfortable
worldview
Uses negative stereotyping
Assumes own culture superior
Lowest Level of Awareness
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