Transcript Macon State College “Knowledgeable Response”

Customer Service Training Program
Presented by the Excellence in Customer Service Task Force
Academic Affairs
Fiscal Affairs
Student Affairs
7-2010
State of Georgia and
University System of Georgia goals;
Faster, Friendlier, Easier
Courteous
Helpful
Accessible
Responsive
Knowledgeable
Golden Rule –
We treat others as we would like to be treated.
University System of Georgia
Silver Award for Customer Service Institution of the Year,
2007, 2008 and 2009
Governor’s Commendation for Customer Service Excellence,
2008 and 2009
We continue to be
Courteous, Helpful, Accessible, Responsive and
Knowledgeable
Enhance student success by responding in a
knowledgeable manner regarding new campus
initiatives.
Freshman Year Experience
Public Safety
Residence Life
Macon State College
Freshman Year Experience
 What is Freshman Year Experience?
 A comprehensive curricular, co- and extra-curricular
program specifically designed to acculturate students to
the Macon State College community and give them the
tools needed to be successful in higher education and
beyond.
 While the FYE seminar course is a large part of the
program, FYE is meant to pervade the entire campus
culture and be freshman student centered and
supportive.
Macon State College
Freshman Year Experience
“It is reasonable to conclude that there has been more
carefully conducted research on, and more compelling
empirical evidence gathered for, the first-year seminar
than any other course offered in the history of higher
education.”
Macon State College
Freshman Year Experience
“The two most frequently assessed outcomes associated
with the first-year seminar have been its impact on
retention and academic performance.”
Student Retention Outcomes
 Persistence to completion of the first semester of
college
 Persistence to completion of the first year of college
 Persistence to completion of the sophomore year of
college
 Cumulative number of college credits completed
 Persistence to junior and senior years
 Persistence to degree completion
 Time taken to degree completion
Academic Performance Outcomes
 Cumulative GPA attained at the end of the first term of
college
 Cumulative GPA attained beyond the first year of
college
 GPA attained vs. GPA predicted
 Total number of first-year students in good academic
standing
 Total number of first year courses passed
 Percentage of students who qualify for the Dean’s List
and Honors Program
Campus-Wide Impact
 Promoting curriculum development
 Stimulating instructional development of the faculty
 Promoting linkages among different college programs,
professional partnerships across different divisions or
units, and a heightened sense of campus community
 Promoting positive perceptions of students among
faculty and staff
Campus-Wide Impact
 Enhancing institutional awareness and knowledge
among faculty, staff, and students
 Promoting new students’ enthusiasm for and
commitment to their college
 Increased student utilization of campus support
services and participation in campus life
 Facilitating student selection of a major and rate of
progress toward degree completion
Campus-Wide Impact
 Enhancing college marketing and student recruitment
 Enhancing enrollment management and institutional
revenue
 Early identification of first-term students who may be
academically “at risk”
 Serving as a vehicle for gathering assessment data on
students at college entry
Campus-Wide Impact
 Promoting greater gains in student development from
college entry to college completion
 Increased student satisfaction with the institution
INCREASED RETENTION,
PROGRESSION, AND
GRADUATION RATES
Macon State College
Freshman Year Experience
 The Program
 A three-credit-hour course
 Outside the core curriculum
 Taken in first semester
 Mandatory for entering full-time, first-time students

Except transfers and Learning Support
 Exempts MSCC 1000 and the PE requirement
Macon State College
Freshman Year Experience
 Topics Typically Covered in FYE Seminars
 Time management
- Stress management
 Information/Library literacy
- Campus resources
 Campus safety
- Getting involved
 Diversity awareness
- Healthy relationships
 Learning styles
- Study skills
 Financial management
- Ethical decision-making
 Leadership opportunities
- Academic advising
 Service learning
- Higher-level thinking
 Career exploration
- Effective communication
 Health and wellness
- Life management
Macon State College
Freshman Year Experience
 Learning Outcomes for Our FYE Seminars
 Critical thinking
 Global perspectives and citizenship
 Information literacy
 Resource literacy
 Ethical behavior (integrity and civility)
 Cultural Competency
 Development of personal and educational goals
 Appreciation of the college experience
 Acculturation to the Macon State College community
 Use of various communication styles: oral, written, and
technological
Macon State College
Freshman Year Experience
The FYE program complements and works collaboratively
with:
 Academic
 Financial Aid
Schools/Divisions
 Institutional
 Academic Resource
Advancement
Center
 Library
 Advising Center
 New Student Orientation
 Career Center
 Residence Life
 Counseling Center
 Student Life
 Enrollment Management
 Student Support Services
Macon State College
Freshman Year Experience
 Tracking and assessment
 Beginning fall 2010, track student outcomes using
pre/post tests
 Beginning spring 2011, track retention and progression
of the fall 2010 and subsequent Freshman Year
Experience cohorts
 Beginning spring 2011, conduct assessment on fall 2010
and subsequent Freshman Year Experience curriculum
and course deliveries
Macon State College
Freshman Year Experience
 How can Macon State staff members help the FYE
effort?
 Embrace the concept of FYE
 Understand the policies
 Refer students who may have questions
 Support instructors’ out-of-class activities
 Support campus FYE activities
 Take opportunities to “mentor” students
Macon State College
Freshman Year Experience
Questions?
Macon State College
July 1, 2010
EMERGENCY RESPONSE PLAN
MACON CAMPUS: Emergency Phone (478) 471-2700
Public Safety (478) 741-2414
WR CAMPUS: Emergency Phone (478) 929-6700 WRPD (478) 929-1170 Public Safety (478) 731-9901
Emergency: 911
EMERGENCY EVACUATION PROCEDURES
BUILDING EVACUATIONS
A. Building evacuations will occur when an alarm sounds and/or upon notification by the Macon State College Department of
Public Safety or designated Macon State officials. The call tree may only be activated by the President, or his designee. If
Public Safety implements the call tree, persons with calling responsibilities are encouraged to use the following
verbage:
“This is _____ calling from the Office of ___. The Emergency Call procedure has been activated.
Call the next office on the Call Chart and relay the following information: __________________
__________________________________________________________________________________.
(This blank will contain the information from Public Safety relative the emergency and specific actions
to be taken.)”
B. When the building evacuation alarm is activated during an emergency, leave by emergency evacuation route for the area in
which you are located. If the exit is blocked, use the nearest marked exit and alert others to do the same.
C. ASSIST THE HANDICAPPED IN EXITING THE BUILDING!! DO NOT USE THE ELEVATORS IN CASE OF FIRE
AND/OR POTENTIAL POWER LOSS.
D. Once outside, proceed to a clear area that is at least 500 feet away from the affected building. Keep streets, fire lanes,
hydrant areas, and walkways clear for emergency vehicles and personnel. Know your assembly points.
E. DO NOT RETURN TO AN EVACUATED BUILDING UNLESS TOLD TO DO SO BY A COLLEGE OFFICIAL.
CAMPUS AREA EVACUATION
A. Evacuation of all or part of the campus grounds will be announced by the Chief of Police.
The Call Tree may only be activated by Security, at the direction of the President
or his designee.
MACON STATE COLLEGE
MACON CAMPUS
EMERGENCY CALL CHART
March 2, 2009
In the case of an emergency after normal business hours,
MSC Security will be responsible for notifying building
occupants of any action required.
When the Call Chart is activated, persons notifying other offices are encouraged to use
the following verbage:
This is _____ calling from the Office of _________. The Emergency Call Procedure
has been activated. Call the next office on the Call Chart and relay the following
information”:
Public Safety
741-2414
Switchboard
2700
President’s Ofc
2712, 2713
Plant Ops
2780; 5373
External Affairs
2722, 2723
Acad.Affairs
2730, 2731
Fiscal Affairs
2728, 747-2392
WRC, as needed
for information
Institutional
Advancement
6630, 3659
HR
2647, 2010
Communications
Ed Tech
5380, 5381
Con. Ed
2770, 2832
Library
2709
Financial Aid
757-6646; 2718
Student Affairs
757-7384; 2710
for online posting
and media notification
2549
Education 2544
RESA 475-8626,
475-8627
Business
2724, 477-0869
Acad. Advising 2792
Student Supp. 5356
Science, Math &
Engineering
2751, 2749
Art Lab 5740
PSC Attendees
LS Auditorium
Attendees
Nursing
2762, 2761
TAC 2023
Network 5376
Admissions
2800, 5326
Wellness Ctr 3620
Health Clinic 2092
Information Tech
2801,2960
Counseling
2985, 2987
Registrar 2853, 2900
Cafeteria 2858
Social Sciences
5748, 5749
Theater and
Rehearsal Hall
Attendees
Call Ctr 803-1202
Tech Resources
2720, 2636
Bookstore
2719, 2073
Game Room
Student Offices
Humanities
5792, 5793
Health Sci. 2783
Testing Ctr.
2050, 2547
Business Office
2705
Development
2732, 2733
Language Lab
2611, 5769
Music 5773
ARC
2057, 2034
LIB Coffee Shop
2738
Career Center
2714
Learning Support
2812, 5708
Macon State College
Warner Robins Campus
Emergency Call Sheet
July 12, 2010
Public Safety
731-9901
Evening Hours ‘til 8:30
Day Classes
Ike Taylor
NIGHTS
929-6700
Di Medcalf
Regular Hours
929-6700
Plant Operations
929-6732
993-5046 (Cell)
Executive Director
Office
929-6710
Tech. Resources
929-6730
397-2250 (cell)
Bookstore
929-6720
ARC Staff
929-6770
Student Life Office
329-4741
Tech Resources
929-6731
Academic Advising
& Counseling
929-6749
929-6750
ARC
929-6770
396-2553 (cell)
Bookstore
929-6720 (if open)
929-6733
The Call Tree may only be activated by Security, at the direction
of the President or his designee.
When the Call Chart is activated, persons notifying other offices are
encouraged to use the following verbage:
This is _____ calling from the Office of
_________. The Emergency Call Procedure has been activated. Call
the next office on the Call Chart and relay the following information”:
MY DEPARTMENT INFORMATION
My Direct Supervisor Is: ___________________________________
Phone Number: ________________________________
Macon State College Police: (741-2414)
OTHER NUMBERS: ________________________________________________________________________________________
EXPLOSION, AIRCRAFT DOWN (CRASH) ON CAMPUS
In the event a mishap occurs such as an explosion or a downed aircraft (crash) on campus, take the following action:
A. Immediately take cover under tables, desks, and other objects which will give protection against falling glass or debris.
B. After effects of the explosion and/or fire have subsided, notify the Macon State College Department of Public Safety at 7412414 (Macon Campus) or 731-9901 (WR Campus). Give your name and describe the location and nature of the emergency.
C. If necessary, or when directed to do so, activate the building alarm. CAUTION: THE BUILDING ALARM RINGS
D. ONLY LOCALLY INSIDE THE BUILDING - YOU MUST REPORT THE EMERGENCY TO PUBLIC SAFETY BY
TELEPHONE AT 741-2414 AT THE MACON CAMPUS OR 731-9901 AT THE WARNER ROBINS CAMPUS.
E. When the building evacuation alarm is sounded or when told to leave by College officials, walk quickly to the nearest
marked exit and ask others to do the same.
F.
ASSIST THE HANDICAPPED IN EXITING THE BUILDING! DO NOT USE ELEVATORS IN CASE OF FIRE. DO
NOT PANIC OR CREATE PANIC IN OTHERS.
G. Once outside, move to a clear area that is at least 500 feet away from the affected building. Keep streets and walkways clear
for emergency vehicles and crew. Know your assembly points.
H. If requested, assist emergency crews as necessary.
I.
A campus Emergency Command Post may be set up near the disaster site. Keep clear of the Command Post unless you have
official business.
J.
DO NOT RETURN TO AN EVACUATED BUILDING UNLESS TOLD TO DO SO BY A COLLEGE OFFICIAL.
FIRE
All incidents of unintentional fires will be reported to the Macon State College Department of Public Safety immediately whether or
not Fire Department Response is required. All department heads, supervisors, etc., will ensure that their employees are aware of the
location of fire extinguishers and fire alarm pull boxes in their work area(s). All employees should be made aware of emergency
evacuation routes for their work area, the location of fire exit windows, etc. Also, do not use elevators in the event of a fire.
In the event of a fire:
1.
If an emergency exists, activate the building alarm and contact Public Safety at 741-2414 (Macon) or 731-9901 (WRC)
A. If a minor fire appears controllable, IMMEDIATELY contact, or direct someone in the area to contact Public Safety. Then
promptly direct the charge of the fire extinguisher toward the base of the flame.
B. On large fires that do not appear controllable, IMMEDATELY activate the building alarm and contact or direct someone to
contact the Plant Operations Department at 471-2780 at the Macon Campus or Public Safety at WRC at 731-9901. Close all
doors while exiting the building to reduce oxygen and slow the spread of fire. DO NOT LOCK THE DOORS!
1.
2.
Assist in the evacuation of the building. Smoke is the greatest danger in a fire, so be prepared to stay near the floor
where the air will be less toxic.
3.
If trapped on a second story or higher, hang an article of clothing out of the window to signal security officers. Anyone
trapped in the room should remain close to the floor to avoid smoke.
During an evacuation, direct crowds away from fire hydrants and road ways, and clear sidewalks immediately adjacent to the
building. Ask bystanders to assist in watching windows, doorways, etc., for persons who may be trapped inside. DO NOT
ATTEMPT TO RESCUE. NOTIFY SECURITY OR FIRE DEPARTMENT PERSONNEL.
EARTHQUAKE
During an earthquake, remain calm and quickly follow steps outlined below:
1.
If INDOORS, seek refuge in a doorway or under a desk or table. Stay away from glass windows, shelves, and heavy
equipment.
2.
If OUTDOORS, move quickly away from buildings, utility poles, and other structures. CAUTION: Always avoid power
or utility lines as they may be energized.
3.
If in an automobile, stop in the safest place available, preferably away from power lines and trees. Stop as quickly as
safety permits but stay in your vehicle for the shelter it offers.
4.
After the initial shock, evaluate the situation and if emergency help is necessary, call Public Safety 741-2414 (Main
Campus) or 731-9901 (WR Campus). Protect yourself at all times and be prepared for aftershocks.
5.
Damaged facilities should be reported to Plant Operations. NOTE: Gas leaks and power failures create specific hazards.
6.
If an emergency exists, activate the building alarm. CAUTION: THE BUILDING ALARM RINGS LOCALLY INSIDE
THE BUILDING - YOU MUST REPORT THE EMERGENCY TO PUBLIC SAFETY BY TELEPHONE 741-2414 or
471-2700.
SNOW, ICE, OR FLOODING
Snow, ice or flooding can make travel to and from campus hazardous. When the potential or conditions develop that would make
travel to and from the campus hazardous, the following steps will be followed:
1.
The Department of Public Safety and/or a Senior Officer will monitor the National Weather Service broadcasts and local
reports, and will contact the Department of Transportation Road Condition office. Upon receipt of information that
would make travel hazardous, the Senior Officer will work with the Director of Plant Operations and the Chief of Police
to identify the potential impact on the campus and the immediate area. If conditions threaten College operations, the
College President will be contacted.
2.
The President will determine if campus operations are to be suspended. If they are to be suspended, the remainder of the
Emergency Resource Team will be notified.
3.
The Senior Administrator will initiate campus notifications and news releases, will change the information for the
campus information telephone line, and take other steps as directed.
4.
Public Safety personnel will initiate steps to secure the campus, prevent entry to the main entrance under hazardous
conditions, and start the Emergency Command Post to continually monitor weather, news, road condition reports, and
maintain communications between the switchboard operator and Emergency Resource Team members.
VIOLENT OR CRIMINAL BEHAVIOR
The Macon State College Department of Public Safety offers 24-hour assistance. Immediately contact Public Safety if hostile or
violent behavior, actual or potential, is witnessed.
A. Initiate immediate contact of Public Safety (campus police) to ensure that a timely response is begun before
a situation becomes uncontrollable.
B. Leave the immediate area whenever possible and direct others to do so.
C. Should gunfire or explosives hazard the campus, you should take cover immediately using all available
concealment. Close and lock doors when possible to separate yourself and others from the armed suspect.
Hostage Situation
If taken hostage:
A.
Be patient. Time is on your side. Avoid drastic action.
B. The initial 45 minutes are the most dangerous. Follow instructions and be alert. Captors are emotionally unbalanced. Don't
make mistakes which could harm your well-being.
C. Don't speak unless spoken to and then only when necessary. Don't talk down or attempt to rationalize with the captor. Avoid
appearing hostile. Maintain eye contact with the captor at all times if possible but do not stare.
D. Try to rest. Avoid speculating. Comply with instructions as best you can. Avoid arguments. Expect the unexpected, severe
mood swings, irrational actions, etc. Displaying a certain amount of fear can possibly work to your advantage.
E. Do not make quick or sudden moves. If you must go to the bathroom, need medications, or first aid, ask your captors.
F.
Be observant when you are released or if you escape. The personal safety of others may depend on what you remember
about the situation.
HAZARDOUS MATERIALS SPILL
Hazardous chemicals are utilized on campus in various locations. Tractor trailers and contractors who may be traveling on
campus may have hazardous chemicals that may threaten the environment of the campus in the event of a spill. The
following steps will be followed in the event of a chemical or radiation spill:
A. Any spillage of a hazardous chemical or radioactive materials will be reported immediately to the Plant Operations
Department 471-2780.
B. When reporting, be specific about the material involved and approximate quantities. Plant Operations will initiate the
response of appropriate hazardous material response teams to effectively clean up the spill.
C. Public Safety personnel on site should vacate the affected areas at once and seal it off to prevent further contamination of
other areas until the arrival of Plant Operations Personnel. AT NO TIME SHOULD ANYONE RE-ENTER AN AREA
THAT HAS ALREADY BEEN EVACUATED.
D. If an evacuation is required, the person on site should activate the building alarm and follow standard evacuation routes that
do not cross the area where the spill is located.
NATURAL GAS LEAK
In its natural state, natural gas is colorless and odorless. An odorant called “mercaptan” is added to the odorless gas for
safety purposes, and smells like rotten eggs. This additive makes even the smallest leaks easier to detect. Natural gas is
flammable – if there is a flame or even a spark in the area of a leak, it could cause an explosion. Fortunately, natural gas
leaks are very rare, and explosions are even more uncommon. The mixture of natural gas and oxygen in the air must be at a
precise proportion for a spark to set it off.
If you smell a natural gas odor:
A. Don't try to locate the gas leak.
B. Evacuate the building by the nearest exit. Notify other building occupants to do so as well. If persons with
disabilities cannot safely evacuate the building, assist them to the nearest stairwell away from the emergency area.
Alert emergency personnel of their location. Do not stop to open a window.
C. Do not use any devices that might create a spark, such as light switches, phones, flashlights, or electric appliances,
including computers. Don't turn off or unplug electrical appliances. A spark could ignite the gas.
D. Once outside, move away from the building at least 150 feet. Keep walkways clear for emergency crews.
E. Activate fire alarm OUTSIDE the area of the leak.
F. Go to a nearby phone and call Public Safety at 471-2414 (Macon) or 731-9901 (WRC). State the location
and extent of involvement of the gas leak.
G. Keep everyone away from the building until given the “all clear” from security.
H. Campus Safety will notify the following:
Fire Department
911
Atlanta Gas Light Company
1-800-427-5463
Physical Plant
471-2700
BOMB THREAT
A. If you observe a suspicious object or potential bomb on campus DO NOT HANDLE THE OBJECT! Clear the area
immediately and call Public Safety (Campus Police) at 741-2414 (Main Campus) or 731-9901 (WR Campus); if no answer
call 471-2700 (Main Campus) or 929-6700 (WR Campus).
B. Any person receiving a phone call bomb threat should attempt to ask the caller:
a. When is the bomb going to explode?
b. Where is the bomb located?
c. What kind of bomb is it?
d. What does it look like?
e. Why did you place the bomb?
f. What is your name?
Normally the caller will not answer these questions, but may make comments. During this time the person answering the
phone should attempt to listen to background noises, accent of the caller, or any information that may be gathered from
noises or sounds heard during the conversation
C. Keep talking to the caller as long as possible and record the following:
a. Time of call.
b. Age and sex of caller.
c. Speech pattern, accent, possible nationality, etc.
d. Emotional state of caller.
e. Background noise.
AFTER THE CALL, IMMEDIATELY DIAL *69. IF THE CALLER’S NUMBER IS
AVAILABLE, YOU WILL NEED TO NOTE THE NUMBER AND REPORT IT TO CAMPUS
POLICE. (Not all numbers on campus are equipped with the *69 feature.)
D. Report the incident immediately to Public Safety 741-2414 (Main Campus) or 731-9901 (WR Campus); if no answer, call
471-2700 (Main Campus) or 929-6700 (WR Campus). The on-duty officer or senior officer in charge will notify the
Emergency Coordinator. A decision will be made as to whether the building or area will be evacuated.
E. BUILDING or BUILDINGS NOT EVACUATED – Macon State College Police will lead a search of the area. Employees
in the affected area may be asked to assist in identifying items or conducting a brief search under the direction of Police
Officers and or Maintenance Employees.
F. BUILDING or BUILDINGS EVACUATED – If the call tree is activated, call and calmly relay information directing others
to evacuate the building. After your call tree responsibilities are complete, calmly evacuate the building and tell others to
evacuate on your way out. ONCE OUTSIDE STAY AWAY FROM BUILDINGS, VEHICLES AND TRASH
CONTAINERS. Macon State College Police will lead a search of the area.
Macon State College
Department of Public Safety
Bomb Threat Report Form
THREATENING PHONE CALL
Time call received: _______________________________ Date: ______________________
Exact words of person making the call:
_______________________________________________________________________________________________________
QUESTIONS TO ASK:
When is the bomb going to explode?
Where is the bomb right now?
What kind of bomb is it?
What does it look like?
Why did you place the bomb?
What is your name?
Are you a student?
_______________________________________________________________________________________________________
Department where call was received: _________________________________________________________________________
Telephone number where call was received: ___________________________________________________________________
Description of Callers Voice: [ ] Male
[ ] Female
[ ] Tone/accent: ___________________________________
Background noise: _______________________________________________________________________________________
CIVIL DISTURBANCE OR DEMONSTRATION
Demonstrations may be conducted on campus. Demonstrations will not be interrupted unless one or more of the following conditions exist as a result of the
demonstration:
A. INTERFERENCE with normal operations of the College.
B. PREVENTION of access to offices, buildings, or other College facilities.
C. THREAT of physical harm to persons or damage to College facilities.
* If any of these conditions exist, immediately contact Public Safety (741-2414 – Macon Campus; 731-9901 – WR Campus).
A. PEACEFUL, NON-OBSTRUCTIVE DEMONSTRATION
A. Generally, demonstrations of this kind should not be interrupted, obstructed or provoked and efforts should be made to conduct College business as normally
as possible.
B. If demonstrators are asked to leave but refuse to leave by regular facility closing time:
a.
Arrangements will be made by the Associate Vice President for Academic Affairs or the President to monitor the situation during non-business
hours, OR
b. Determination will be made to treat the violation of regular closing hours as a disruptive demonstration.
B. NON-VIOLENT, DISRUPTIVE DEMONSTRATIONS
In the event that a demonstration blocks access to College facilities or interferes with the operation of the College:
1. Demonstrators will be asked to terminate the disruptive activity by either the Vice President for Academic Affairs, the Dean of Students, or the President.
2. The Vice President and Dean of Students or President will, if deemed appropriate, have a photographer with them to document proceedings.
3. Key College personnel and student leaders will be asked by the Vice President and Dean of Students or President to go to the areas and persuade the
demonstrators to desist.
4. The Vice President and Dean of Students or President will go to the area and ask the demonstrators to leave or to discontinue the disruptive activities.
5. If the demonstrators persist in the disruptive activity, they will be advised that failure to discontinue the specified action within a determined length of time
may result in disciplinary action, including suspension or expulsion or possible intervention by Campus Police. Except in extreme emergencies, the
President will be consulted before such disciplinary actions are taken.
6. Efforts should be made to secure positive identification (including photographs if deemed advisable) of demonstrators in violation to facilitate later
testimony.
7. After consultation with the President and Director of Plant Operations by the Vice President and Dean of Students, the need for an injunction of civil
authorities will be determined.
C. VIOLENT DISRUPTIVE DEMONSTRATIONS
A. During regular office hours.
a.
The Vice President and Dean of Students and all available Macon State Police Officers will be summoned to the scene.
b. The Vice President and Dean of Students will alert the President and call for a photographer to report to a desirable location in order to
photograph the demonstrators.
c.
Campus Police will provide sufficient officers to contain the demonstrators. Should an insufficient number of officers be available,
the Chief of Police will request backup officers from area agencies as needed.
B. After regular office hours.
a.
Macon State College Police will be notified immediately of the disturbance.
b. Macon State College Police will investigate the disruption and report findings to the President.
c.
The President will
i. Notify key administrators, and if appropriate, the administrator responsible for the area of demonstration.
SEVERE WEATHER EMERGENCY
TORNADO, SEVERE LIGHTNING PREPARDNESS
Students, faculty, staff and visitors may contact Macon State College campus police through the main switchboard at (478) 471-2700
from 8 a.m. to 9 p.m. Mondays through Thursdays, and from 8 a.m. to 4:30 p.m. on Fridays. After hours and on weekends and holidays,
security officers may be reached by portable cell phone at (478) 747-0155. In case of a life-threatening emergency, call 911.
TORNADO ALERT PROCEDURES
All faculty, staff and students at all locations of Macon State College should become familiar with severe weather conditions and what
actions should be taken in the event they occur. These guidelines specifically concern alerts issued by the threat of tornados.
TORNADO WATCH
The Tornado Watch means that tornados could develop in this general area. The college will not attempt to notify all faculty, staff and
students when a watch is issued, but campus police will actively monitor weather radios and weather conditions. Personnel will
continue with their routine activities. Notification of the tornado watch to security will be delivered in by a variety of means.
The Macon Campus may receive a telephone call from the American Red Cross, which would receive notification from the Macon-Bibb
County Emergency Management Agency; or campus police may be notified through our own weather radio monitoring; or through
public media broadcasts.
The Warner Robins Campus also has a weather radio, which is monitored in the administrative offices, and security guards at WRC
have a weather station on their two-way radios.
Personnel at Robins Air Force Base would notify administrators at the Robins Resident Center by activation of the Automated
Emergency Notification System. Thereafter, personnel at the center would be encouraged to listen to commercial radios or weather
radios for changes in weather conditions.
TORNADO WARNING
A Tornado Warning means that a tornado has been sighted or indicated by weather radar in the general area.
Macon Campus -- In the event a tornado is sighted that threatens Bibb County, local authorities will activate a siren system. One of
these devices is located on the south side of Macon campus and can be heard in all buildings. The siren will sound constantly for three
minutes per round and continue until the weather danger passes. When weather permits this system is tested on the last Wednesday of
every month. During the tests, the sirens sound for about 45 to 90 seconds.
Warner Robins Campus -- At this time, the City of Warner Robins does not utilize a siren system. Security officers at the Warner
Robins Campus monitor the weather via specially equipped weather radios. Officers and the senior administrator on duty will as quickly
as possible issue notifications of the warning to faculty and students in classrooms on campus.
Robins Resident Center -- Robins Air Force Base uses a siren system that covers the entire base. Sirens are activated with a 3-5
minute steady tone in case of a tornado warning. Siren checks also are performed once a week on Wednesdays at noon.
Actions to take in case of a tornado warning
College faculty and staff should provide leadership for students and visitors. All personnel should close doors and go to the safest
space available in the building. Do not go outside. Personnel will move to the lowest level in the building and an interior room or hallway
away from windows and glass doors. If a tornado is approaching, take cover under a desk or table as an additional protective measure.
If nothing is suitable to get under, get on the floor in the center of the room and remain until an all-clear indication is announced.
Tornados come and go quickly so there may not be time for a warning. When in doubt, take shelter.
If personnel are outside, the risk of injury is greatly reduced by moving inside a strong building. But if caught outside, personnel should
stay out of automobiles and lie flat in ditches or culverts.
Macon State College endorses the preparedness guidelines assembled in a publication put together by the American Red Cross, the
National Oceanic and Atmospheric Administration and the Federal Emergency Management Agency. A copy of that publication is at
this Website location: http://www.nssl.noaa.gov/NWSTornado/
Campus Emergency Notification
System
 Macon campus
 Indoor and Outdoor speakers
 Ability to reach all outdoor areas
 Ability to communicate in all buildings at the same time
 Ability to communicate in individual buildings
 Can be activated by the Department of Public Safety by computer,
radio frequency or cell phone
 Capable of broadcasting pre-recorded or live messages.
Macon State College - Macon Campus
2010-2011 Emergency Care Procedures Guide
The objective of the College is to place a sick or injured individual into the care of family, personal physician, or medical facility.
Emergencies During
Hours of Operation
General Information &
Telephone Numbers
Emergencies After
Hours of Operations
Life threatening emergencies:
Life threatening emergencies:
(severe blood loss, symptoms of heart attack,
stroke, etc.)
(severe blood loss, symptoms of heart attack,
stroke, etc.)
Go to ANY campus telephone and dial “9” for an
outside line, then dial “911” for Macon/Bibb
County emergency operator. Public phones are
located in the following buildings: Learning
Support, Library, Jones, Wellness Center,
Humanities/Social Sciences, Professional
Sciences Center and Student Life Center.
Request a RESCUE UNIT and AMBULANCE be
sent to the Macon State College entrance on
Eisenhower Parkway.
Dial “9”, then “471-2700” for the Macon State
College operator. Advise operator of the situation
and ask for a security officer to meet the
ambulance and escort emergency personnel to
victim.
Patient will be transported to appropriate medical
facility.
Non-life threatening emergencies:
Go to any campus phone, dial “ 9”, then “4712700” and advise operator of the situation.
MSC Campus Operator:
DPS Phone Number:
471-2700
747-0155
Public Safety personnel may be reached by
portable cellular phone at 747-0155.
NOTE: Remember to dial “9” if you are calling
from ANY campus phone.
First Aid Supplies
Minor first aid supplies (bandages, aspirin,
antiseptics, etc.) can be found in the Office of
Student Life and the Health Clinic.
Go to ANY campus telephone and dial “9” for an
outside line, then dial “911” for Macon/Bibb
County emergency operator. Public phones are
located in the following buildings: Learning
Support, Library, Jones, Wellness Center,
Humanities/Social Sciences, Professional
Sciences Center and Student Life Center.
Request a RESCUE UNIT and AMBULANCE be
sent to the Macon State College entrance on
Eisenhower Parkway.
Phone a Public Safety Oficer at 747-0155 and
advise the officer of the situation. The officer will
meet the ambulance and escort emergency
personnel to victim.
Non-life threatening emergencies:
Go to any campus phone, dial “9”, then “7470155” and request assistance of a Macon State
College Public Safety official.
It’s more than an option…
It’s an opportunity.
Residence Life or Housing
 Residence Life – A dynamic program for residential
students to gain leadership experience, learn life skills,
and become active members of a campus community
 Housing – The process of providing living
arrangements for students on a college campus
Professional Residence Life
Staff
 Director of Residence Life
 Dr. Chris Summerlin
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Previously director at Shorter and Darton College
6 + years in Residence Life and Housing
 Residence Life Coordinator
 Keigan Evans
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Previously RLC at Georgia Southwestern University
3 + years in Residence Life and Housing
Live-on staff – Milton Johnson
Student Staff
 Resident Assistants
 6 Student Staff
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Representing various areas of the campus community
Live-on staff
Provide after hours assistance
CPR/First Aid Certified
Educational Goals
 Learning Communities for various degree programs
 Tutoring and Mentoring programs on property
 Programming and activities for student body
 Support services to aid academic development
 Cooperative programs and events
with academic departments
Keys to Residence Life
 Active community for learning and living
 Building connections with campus personnel,
resources, and fellow students
 Support network for residential students
 Enhanced involvement and
opportunities for leadership
development and growth
RESIDENCEStation
LIFE FLOOR PLANS
Apartments @ College
•Conveniently located near campus and
close to friends and classes
•Campus Police and security
•Spacious floor plans are equipped with a
washer and dryer in each unit plus full size
kitchen appliances
•Fully furnished apartments
•Free Internet and cable television
•Resident's Clubhouse includes mail boxes,
pool table, stereo and flat screen TV's, pingpong table & free wi-fi in Clubhouse.
•Swimming pool
•Fun community events
•Private bathroom with large closets
Eligibility Requirements
•Be enrolled in 12 semester hours of college-level
courses. Students must exit any Learning Support
requirements before residing on campus.
•Be between the ages of 18-26 years old.
•Maintain academic good standing.
•Have a satisfactory student conduct history and
criminal background check.
Application
Process
For premium consideration, submit completed application
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including required $50.00 Application Fee and $250.00 Deposit
Payment to the Macon State College Office of Residence Life no
later than August 1, 2010.
To apply for on-campus living at Macon State:
Complete the Residence Life application.
Submit completed application form and $300.00 (Application Fee
$50.00 and Deposit Payment $250.00) to the Office of Residence Life,
100 College Station Drive, Macon, GA. 31206.
Questions? Contact the Office of Residence Life at
[email protected] or 478-471-2317.
Students will be notified by the Office of Residence
Life of their housing status.
How can Macon State staff members help
the Residence Life program?
 Embrace the concept that Macon State is now a
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residential institution
Understand the policies
Refer students who may have questions
Support Residence Life activities
Take opportunities to “mentor” students
Take a tour of College Station
Questions