Transcript It`s going to be…

Changing Times, Moving Targets:
Building Resiliency in Today’s World of Work
Lisa Bull
Ceridian Canada Ltd.
What you’ll learn
• The context of the changing world
of work
• The difference between stress and
strain
• Your body’s response to stress
• Resiliency defined
• The 3 C’s of hardiness
• Developing high-level resiliency
skills
The Speed of Change
The Moving Target
• Changing deadlines
• Changing budgets
• Revised expectations
• New players
• Shifting resources
Stress
Acute Stress:
Disruptive changes in routine or circumstance
Time limited
Clear parameters
Chronic Stress:
Ongoing disparities between what you want and what you get
Total Stress Level = combination of the amount and
intensity of your acute and chronic stress
The Stress Response
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Nervous system/brain reaction
Thyroid hormone is released
Endorphins released
Blood clotting increases
Digestive tract shuts down
Sugar is released
Liver dumps cholesterol
Senses become more acute
Physical Costs of Stress
Short Term
Long Term
Senses become more
acute
Migraines
Endorphins released
Less endorphins / more
pain
Blood diverted from
digestive tract
Stomach issues
Sugar released into
blood stream
Mood swings / sugar
issues
Psychological Costs of Stress
• Easily frustrated
• Forgetfulness
• Poor concentration
• Anxiousness
• Mood swings
• Negative attitude
• Frequently “down”
Strain
• Refers to the experience of living with prolonged
fight or flight response
• The internal effect of external stressors
• Can show up in “wear and tear” diseases such
as heart disease, cancer and obesity
• Impacts performance in all areas of life
What is Resiliency?
• Ability to return to original form after being bent,
compressed, or stretched out of shape
• Human ability to recover quickly from disruptive change,
illness, or misfortune without being overwhelmed or
acting in dysfunctional ways
• Group of attitudes and skills
that help one learn from
stressful situations
• Based on hardiness
Three C’s of Hardiness
1. Attitude of Commitment
• Helps you engage fully
• Commitment to your job, your family and all of your pursuits
• Involvement for you = meaning and fulfillment
2. Attitude of Control
• Enables you to take direct, hands-on action and effect
change
• Gives you confidence in your ability to identify and influence
the outcome of stressful situations
3. Attitude of Challenge
• Lets you embrace change as a normal life process
• Allows you to take an unbiased view towards change
• Keeps you motivated in the face of stressors
• Helps you learn from disappointments
Strategies for Building Resiliency
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List “what is difficult for me…”
Revise your “theme song”
Ask for support
Increase positive experiences
Increase problem-solving skills
Develop curiosity
Study other resilient people
Engage in continuous learning
Summary
• Total Stress Level = combination of amount and
intensity of your acute and chronic stress
• The stress response affects various systems of
the body
• Long-term and short-term physical costs of stress
• Importance of resiliency
• The 3 C’s – commitment, control, challenge
• Strategies for building resiliency
“The strongest oak of the forest is not the one that is
protected from the storm and hidden from the sun. It's
the one that stands in the open where it is compelled to
struggle for its existence against the winds and rains
and the scorching sun."
Napoleon Hill (1883-1970)
Questions
&
Answers
Lisa Bull, BA, M.Ed
Ceridian Canada
[email protected]