Transcript Odyssey/ TeleVantage Power Dialer

Links all other
components
together
Provides the
dialing and
CPA
TeleVantage
Super Dialer Admin
CRM
(Goldmine)
(Other)
Provides
Numbers for
Dialer to dial
Provides Agent
Link to Dialer
and Goldmine
Controller
The Super Dialer has been tightly integrated into TeleVantage
For optimum dialing capabilities.
Super Dialer
Administrator Login
The Super Dialer Admin allows the
agent to login (allows agent
individual tracking) reduces
administrative effort and streamlines
the process. This uses the SAME
LOGIN as your TeleVantage.
Super Dialer
 View/Edit Global DNC
Administrator
Main
View/Edit Custom Filters
Quick Link to reporting module
Configure Super Dialer Administrator Settings
Quick Toolbar links to all Administrator Components
(allows quick and easy access for administrator)
Add/Remove/Search Do Not Call Numbers
Import And Export DNC List
 Build Custom Filters
 View Filters built in Goldmine or other DB Application
 Run reports based on dialing statistics, agent
performance and call progress results collected by
the Super Dialer System
 Set database connectivity settings
 Update Agent settings and Sync with Dialer Engine
 Launch Agent Monitor Module
 Launch Super Dialer Dialer Client
 Launch Super Dialer Dialer Administrator
Set Agent Name, Station, User Settings for Productivity
This is the Agent Monitor that allows you to view ALL Agents, Agent
Status, and Productivity
 Create New Campaign
 Open Existing Campaign
 Manage Campaigns
CAMPAIGN MANAGEMENT is about Dialing Choices and Productivity
There is no limit to the number of campaigns that you can
Have on Super Dialer.
Super Dialer can run on Analog trunks or digital PRI, your choice…
 View both active and inactive
campaigns
 Activate and De-Activate
Campaigns
Unlimited campaigns available
Ability to recycle filter when dialing numbers get low
Quick View of numbers left to dial and agent status
Quick Glance at campaign and Agent Statistics on every campaign
Ability to run multiple campaigns at one time
 Set pre-built Goldmine Filter to specify which numbers
the campaign will dial. (Avoids having to build filters in
Goldmine, works direct)
Ability to set multiple filters and start/stop times.

Ability to record calls from the Controller Bar

The Librarian allows an agent to leave a message
on an Answering Machine or Voice Mail with the
click of a button
The Librarian allows you to select from a list of recordings that you have
Made to leave a message on an answering machine or Voicemail. As soon
As you select the message and click transfer, you can hang up and go
To the next call.
There are 4 versions of Super Dialer.
1. Simple Dialer w/ Controller Bar Only (Our version of Smart Dialer)
2. Super Dialer with Goldmine Software
3. Super Dialer with Touchpoint Web Agent
4. Super Dialer with Custom or 3rd party Database CRM System such as
Microsoft CRM
VERSION 1
SIMPLE DIALER w/CONTROLLER BAR



The Controller Bar is the heart of the Super Dialer Engine. All dialing is
controlled from here, and as soon as the agent hangs up the phone, the next
call is sent to the agent. Agent can record, wrap, break, make manual calls
and use the Librarian.
The phone numbers are imported (unlimited campaigns) into the dialer. The
dialer goes through the list in a top down fashion. As soon as the dialer goes
through the list, you have to re-import the list to call again. (Simple dialer
only)
The Simple Dialer nor your Agent has any abilities to disposition the call. The
exported/imported list is tagged as processed calls. If you are needing to
track all calls, and their dispositions such as: Do Not Call, Call Back, etc) you
will need to choose one of the SUPER DIALER models….
VERSION 2 w/GOLDMINE
Our
TouchPoint Text Editor
allows you to build any kind of
Script, and insert HTML, along with
Web Pages, unlimited Links, and
data…
VERSION 3 W/TOUCHPOINT AGENT
Insert frames, boxes, buttons, and links to other
pages fast and easy…
Logical branching for additional scripts and pages..
Allows you to define your own jump buttons, fonts, and grids!!
True
HTML Web Script
EDITOR
Set your own Fonts!
(TOUCHPOINT AGENT EXAMPLE)
Our Web Agent allows full customization, uses SQL database, and can connect to
the web if desired, as well as remote agents.
(Example of Script for TouchPoint Agent)
Start page for script takes place each time a call is
transferred to an agent. This screen is totally customized to
your specific needs
The introductory script.
(Example of Script for TouchPoint Agent)
Start page for script takes place each time a call is
transferred to an agent. This screen is totally customized to
your specific needs
(Example of Script for TouchPoint Agent)
VERSION 4 W/CUSTOM APP
NOTE: CONTROLLER BAR
CALL FLOW DIAGRAM FOR SUPER DIALER w/3rd party database software
PSTN
Step 3. Pops record on
Workstation for Agent
Step 4. When agent
hangs up call, Dialer
automatically makes next
call and process repeats.
Step 1. Dialer makes call (initiated by
Agent and Sent from Database (using
Phone Number as Common Integer)
TV PBX
W/Super Dialer
THIRD PARTY
DATABASE
Software
Step 2. When the call is connected to the agent we
send the phone number to Workplace as a unique
identifier.
WP
DB
Odyssey
Database
Note: Odyssey pulls numbers
To be dialed from the Workplace
Database.

REPORTS
Super Dialer can utilize the TeleVantage existing report module to report all statistics
Super Dialer also offers our own reporting module for agent and campaign
Statistics.
There are 4 versions of Super Dialer.
1. Simple Dialer w/ Controller Bar Only (Our version of Smart Dialer)
(This version sells for $3,995.00) Site License) (if all you want to do is run through a list
without updates or results, this will do it. For connectivity to databases, see Versions 2,3, or 4)
2. Super Dialer with Goldmine Software
($3,995 for 1st 4 agents, $500 per agent thereafter, Goldmine extra)
3. Super Dialer with Touchpoint Web Agent
($3,995 for 1st 4 agents, $500 per agent thereafter, includes Touchpoint Agent)
4. Super Dialer with Custom Database
($3,995 for 1st 4 agents, $500 per agent thereafter, includes integration to your DB)
Integration pricing is subject to professional fees
All databases use SQL as backend database
20% annual maintenance applies on all models
U.S. INFOTEL CORPORATION
(405) 516 2420 x 200
Email: [email protected]
www.usinfotel.com