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Technical support for Pogo Games Introduction to Pogo Technical Support Pogo games run inside your web browser and rely on your computer system, browser version, and software updates (Java and Flash) to run properly. If anything is not updated or doesn’t work together, you may see that your game will not load, crashes mid-game, runs slow, or other issues. This guide walks you through the steps to resolve the most common causes of game issues on Pogo. Is there a Wednesday Challenge? If there is a Wednesday Challenge for the game that you are having trouble playing, that is the most likely cause of any loading issues, especially if it's Wednesday. Challenges update each Wednesday, and everyone is excited to work on the latest Challenge. If server traffic to that game is too high, it can prevent some players from loading the game properly. If this happens, please wait a few hours and try again or try a game room that has less active players. If you don't believe this is related, you can continue with the following steps. Step 1: Check your computer and software with Pogo's Compatibility Scan tool Step 2: Check if your game uses Java or Flash Step 3: Still having issues? Step 1: Check your computer and software with Pogo's Compatibility Scan tool You can use Pogo's Compatibility Scan tool to quickly identify the most common issues. The Compatibility Scan guide walks you through scanning your computer and provides the solutions for any errors that the scan finds. After troubleshooting the errors, always run the scan again to see if the errors are gone. If the scan does not display any errors or if you followed the steps but still see errors, continue with the following steps. Step 2: Check if your game uses Java or Flash First, you will want to know if your game runs on Java or Flash. You can easily check by reviewing the lists of Java and Flash games on Pogo. Java For loading or crashing issues with Pogo games based on Java, follow the steps found in our Java guide. You should also clear your browser cache. Flash For loading or crashing issues with Pogo games based on Flash, follow the steps found in our Flash guide. You should also clear your browser cache. Step 3: Still having issues? If you still cannot load and play your Pogo games, try these other resources: • If the game has loaded but you can’t see the whole game screen, check your resolution settings. • If you’re using Windows 8, you may not be able to play some Pogo games (based on Java) from the Start screen. Switch to the Desktop screen. • Playing with a firewall or proxy server may cause loading issues, but you can configure your settings to avoid this. • Pop-up blockers may also be a problem when playing certain games. • If you're a Mac user, you can review our Mac guide. if you followed the steps but still see errors. Then call at our toll free number +1-855-676-2448. You can also visit @ our website http://www.pogotechnicalsupport.com For your attention