Transcript Document

Need Technical Help?
Try these steps first:
1. Use a different web browser
We find Chrome or Firefox work best, but some students report IE actually
working better for them. Try them all!
2. Clear your JAVA cache
Type “clear JAVA cache” into Google for directions.
3. Refer to the Orientation course
4. Ask your teacher (if it’s class specific)
5. Restart your computer
Still no luck? Call the number below—and be persistent! Tell
them you’ve already tried the 5 steps above. Stay on the phone
with them until the problem is resolved, or until they take your
number to call you back with a solution.