Transcript 150918-Artificial-So..

Artificial Solutions & the
Teneo Platform
Making Technology Think
September 2015
©Copyright Artificial Solutions 2015
The NLI Opportunity
Natural Language Interaction (NLI) - a form of Artificial Intelligence that allows people to
talk to applications & electronic devices in free-format, natural language
‘Inverts the IT paradigm’ – technology the understands you!
The smart machine era (including contextually aware,
intelligent personal assistants and smart advisors) will be
the most disruptive in the history of IT 1
Natural Language technology market forecast to grow to
$13.4 Billion by 2020 (CAGR: 18.4% 2015-20) 2
Global market for intelligent virtual assistant to reach $5.1
Billion by 2022 (CAGR: 31.8% 2015-22)3
Natural Language Interaction (NLI) will be as critical to the
business enterprise of 2020 as internet technology is today
©Copyright Artificial Solutions 2015
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http://www.gartner.com/newsroom/id/2603623
http://www.marketwatch.com/story/natural-language-processing-market-worth-134-billion-by-2020-2015-06-15
http://softwaredev.itbusinessnet.com/article/Intelligent-Virtual-Assistant-Market-Expected-to-Reach-US-51-Billion-by-2022-Globally:-Transparency-Market-Research-4066620
Business Critical Technology
Rise of the digital employee
A platform covering every angle
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Only the first step
That’s easy to use
Questions never asked in isolation
Hears every conversation
The Natural Language Data Gold Mine
Conversations reveal insight
Interpreting millions delivers unique Voice of the
Customer understanding
Real time analysis offers actionable insight and
implicit personalization
Opportunity for new commercial models
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Uniquely Positioned
Multi award winning pioneer of NLI in the Enterprise
Unrivalled 14 year commercial experience in 35 languages across
26 countries
Unique corpus of natural language intelligence gathered from
millions of human/machine conversations
Developed patent protected technology
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“Teneo is a unique platform that allows users to build complete,
artificially intelligent natural language solutions that understand
and act on what people are saying.
“It packages up the end-to-end process of understanding
requirements, building the solution and analyzing it - to provide
quantifiable, data driven optimization and customer insight - in a
single, unified solution”
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Teneo Platform
(NLI Development & Analytics)
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Teneo Architecture
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Strategic Differentiation Delivered by Teneo
Rapidly Build, Deploy & Optimize Natural Language Solutions
Speak the Customers’ Language
Personalize the Customer Experience
Deliver the next generation of speech enabled UX
Understand the ‘Voice of the Customer’
Confidence of working with a proven platform
Continue to Learn About Customers’ Thoughts
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Next Gen Business Models
Next Generation of Enterprise NLI
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International technology manufacturer
15m customer service queries annually
Intelligent Digital Employee successfully
resolves 41% of queries
Delivered in just 12 weeks
95% positive feedback
Speech Enabled, Natural Language UI
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Speech-enabled natural language
interfaces for wearables, home
automation, IoT, automotive, gaming,
applications and more
Partner Orientated Implementations
Natural Language Analytics & Understanding
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Strong partner SI model
Embedding NLI as part of a wider
proposition around Customer Experience
Management
Value rapid development of intelligent,
natural language based service
Highly repeatable model
©Copyright Artificial Solutions 2015
Voice of the Customer insight – Licencing & services
Data-feed for big-data analysis
Implicit personalization based advertising
Client differentiation through
actionable insight
Key Features of Teneo
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Fully-integrated platform covering entire NLI-app development lifecycle
Rapid development of sophisticated speech-UX & NLI-apps without need for specialists
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Multi-lingual, multi-platform, multi-channel, multi-modal NLI applications
Easily manage, deploy & add multiple languages. Communicate using own terminology
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Real-time natural language understanding
Implicit personalization to tailor responses
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Enhanced development through new machine learning capabilities
Teneo to learn, predict and proactively recommend improvements
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Natural language analysis & insight
‘Train of thought’ analysis & voice of customer understanding
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Powerful integration & modularization capabilities
Improve user experience - dynamically incorporate relevant knowledge from external data sources
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Graphical approach to building NLI apps
Non-specialists can build sophisticated NLI-apps
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Data-driven implementation methodology
Targeted & effective data-driven implementation
©Copyright Artificial Solutions 2015
The Next Step in the Journey
Patented Teneo Network of Knowledge delivers an army of specialist domain
assistants with the knowledge for every occasion
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Summary
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Teneo Platform is unique
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Clients own the natural language data
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Added value through “Big-data insight”
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Ongoing personalization of NLI solutions
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Cross platform, device & language support
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Provide brand differentiation
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Tremendous flexibility to engage
©Copyright Artificial Solutions 2015
www.artificial-solutions.com
www.nlinews.com
[email protected]
@AndyPeart
http://www.artificialsolutions.com/campaigns/teneo/artificial-solutions-teneo/
©Copyright Artificial Solutions 2015