Transcript Building the Leadership Team

Employee Engagement…
in the New Millennium
Collaboration in the Workplace
Employee Engagement
Definition: To energetically employ the
hearts and minds of our organization’s
human resource. To achieve full human
potential to support the performance
needs of the organization.
Numbers…
30-50%
350,000
The number of engineers added to
the Chinese workforce each year.
75,000 U.S.
In 2005 will become the
#1
importer of computer chips
10
The number of years
for China to become the
world’s dominant
economy.
Strategies?
1. Innovation
2. Extensive Collaboration
3. Employee Engagement
4. Public Policy
An apple a
a day keeps the
the doctor away.
Innovation and
The Cycle of Change
The 4–Room Apartment
Claes Janssen (1982)
Contentment
Renewal
Denial
Confusion
The 4–Room Apartment
Claes Janssen (1982)
Contentment
Renewal
Denial
Confusion
Innovation
The laborer…
A
B
C
A
B
C
D
E
Just Another Idea
Federal Worker John Ledoux
Went to Radio Shack and spent $8.70
Tests helicopter infrared navigation equipment
Saved taxpayers $6.3 million
Collaboration
1. He’s/Himself
4. 4 = Q. in a G.
7. 12 = S. of the Z.
2. 52 = C. in a D.
5. Knee
Lights
8.
Cycle
Cycle
Cycle
3. ___GI____
ccccc
6.
M CE
M CE
M CE
CHAIR
9.
Collaboration and Innovation
Claims Processing
Project resulted in a
32.5% increase in
productivity and a
19% decrease in
cost per claim.
Blue Cross Blue Shield of Florida, Inc.
Collaboration “Synergizes” Innovation
(2 + 2 = 5)
Synergy:
Combined and
correlated force;
united action
Engagement and Motivation
Performance Research
Performance
Technical Factors
Human Factors
Historical Emphasis
Level of Effort
Level of Effort
MAX
Discretionary Effort
MIN
Engagement
Level of Effort After
Engagement
Level of Effort
MAX
Discretionary Effort
MIN
 1990 - $40 million sales, 400 employees
 1995 - $80 million sales, 400 employees
 2088 Line, Production: 10 minutes/unit to 4.6 minutes/unit
Acceptance Rate: 98.2% to 99.6%
 Intervention – Employee Involvement with a focus on
continuous improvement
One CEO’s Perspective
“A doubling of sales and a tripling of profits.”
“Moving problem solving and decision making
closer to the point of action has significantly
increased our ability to improve the way we
work.”
John Casey, CEO, Shurflo
 Started 1980
 Current Annual Sales $3 Billion
 Annual Growth 20-25% per year
 Fortune Top 100 Best Companies to
Work for – 6 Consecutive Years
Decentralized System with
Empowered Work Groups
Stores
Empowerment
Boundary
Authority
Exanded Authority
Empowerment…The Koi
2-3 inches
12-18 inches
2-3 feet
Realized Potential
Employee Engagement…
in the New Millennium
Collaboration in the Workplace