Transcript SERVFL Faxing Local Partners

Everbridge SERVFL
Faxing Notification Only
* Local Partners
* Notification Templates
July 2, 2014
1
Group Manager:
How to send a
Everbridge SERVFL Fax Notification
2
SERVFL Faxing
For faxing, the message section of the notification
does print last. We recommend that you create a
cover sheet as first page of attachment to print first.
Then you can add your contact information.
•
•
•
•
•
In the settings you can edit the following:
Sender E-mail display
Contact cycle to 1
Voice mail preference: No Message
Deselect Confirm
3
SERVFL Faxing
1
2
3
• You will either select “New Notification” to create a Notification Template
• Or you will select a “Notification Template” that has been created
4
SERVFL Faxing – Local Partners
3
- Add Title
- Body
- Message Type Standard
- Attach Files
- Select Contacts
Publishing Options:
Keep Blank
Select Contacts:
* Individuals
* Groups
* Rules
5
SERVFL Faxing – ALL Local Partners
1
2
3
4
6
SERVFL Faxing: Specialty
1
3
2
4
7
SERVFL Faxing: Specialty
Example: Pediatrics
1
2
Note:
You can add additional Groups or Rules to the Notification Template.
8
Attach Files:
• Attach a Cover Sheet that includes your contact information
• Attach your documents that you need to Fax to your Local Partners and or
Key Contacts.
• The Body of the message will be included in the Fax Notification.
***Examples: See Slide Numbers: 21, 22, and 23***
9
SERVFL Faxing
Select the Edit blue hyperlink.
10
SERVFL Faxing
1
2
***The caller ID is standard and can
not be changed.
3
***Only Select Fax Number 1
and/or Fax Number 2
11
SERVFL Faxing
1
2
3
***Uncheck the Check Box Confirm. Leave this
section “Blank”,
12
SERVFL Faxing: Specialty
Save Notification Template
Example: Orange LP Pediatrics
Category:
1
2
3
4
You can also select the Check Box – Include as part of an event
* Name the Event
Optional – Used for a Response
Include Your
County Name.
For Local Partners
Include the
County and Specialty.
For all others
You can Name this
Alachua MRC
Nurses, Leadership
Team, ESF8, EMT, etc...
* Name your Notification
Template to meet your
needs at the local level.
13
Notification Templates
2
1
3
*** Please select a past Notification that was sent in order to access the
Notification report.
14
Notification Templates
- Select Notification Tab
- Select Templates Tab
- Select the Check Box
- Click the Send button
(Cont.)
1
2
4
Select the Pencil Icon
To Edit – Notification
Template
3
Select the Trash Can Icon to Delete the your Notification Template.
15
Group Manager:
What to do after sending a
Everbridge SERVFL Fax?
Reports
Notification Reports
16
SERVFL Faxing
• Select the Notifications Tab
• Select the Title of the Notification
17
SERVFL Faxing
•
•
•
•
Select the Notifications Tab
Select the Title of the Notification
Select the Sent To: View the Notification Report
You can also access attached files
18
SERVFL Faxing – Notification Report
Example:
•
•
•
•
•
•
•
•
•
•
•
•
•
First Name
Middle Initial
Last Name
Suffix
External ID
Attempts
Attempt Time
Delivery Method
Method
Confirmed
Confirmation Time
Call Results
Location
Image
Method: Fax Number
Call Results: Successful transmission
Confirmed: NO (Will always be NO)
- Fax machine can not confirm a notification
19
SERVFL Faxing
20
SERVFL Faxing
*** Attach File: A Cover Sheet as your 1st document when sending a Fax Notification
EXAMPLE
21
SERVFL Faxing – CDC Health Advisory
22
SERVFL Faxing – Notification Details
23
SERVFL Faxing Results
• Successful Transmission – Fax was successfully delivered to recipient fax
machine
• Not Connected – Line Busy – Fas was not delivered after 3 unsuccessful
attempts with end result of Line Busy
• Not Connected – Call Timeout – Fax was not delivered – No ringback was
detected
• Not Connected – No Answer – Fax was not delivered – Ringback was
detected, but call party fax did not connect (answer) the call
• Not Connected – No Fax Machine – Fax was not delivered – Fax was not
detected on the receiving end.
• Not Connected – Member Hung Up – Fax was not delivered – Disconnect
occurred at some point during transmission
• Not Connected – Restricted Number – Fax was not delivered – Number
not dialed due to restriction (contained restricted dialing string)
• No Data Available – Unknown Error – Please call Client Care
24