Transcript Municipal Waste Management Association 2002 Annual Meeting

Municipal Waste Management
Association
2002 Annual Meeting
April 29 - May 1, 2002
Washington, D.C.
Zachary Lowe
9/11: Lessons Learned
• Crisis Management Plan & Response
Mechanism
• Communication
• Continuing education for employees &
knowledge of them
• Confidence of employees in public
• Secure facilities & other assets
WM Solution: Health & Safety
• Hired Ben Hoffman & developed website to
address medical issues
• Established anti-terrorism task force
• Guidelines for handling mail, suspicious packages,
waste
• Strengthened Employee Assistance Program
• Mandated zero tolerance for DOT non-compliance
WM Solution: Security
• Developed Crisis Management Plan &
Response Program
• Instituted drug testing & pre-employment
background screening for all candidates for
employment
• Built Life Safety Monitoring Center
• Established guidelines for security of all
facilities & equipment
• Enhanced commitment to law enforcement
liaison & developed awareness program for
drivers
WM Solution: Communications
• Enhanced focus of Communications Group
to better support local community activities
& emergencies
• Developed Employee Advisory System &
instituted threat levels based on perceived
threat
• Instituted facility security briefings as a
consideration for our potential customers
Questions?
• Corporate Security 24/7 hotline
713-265-1200
• Zack Lowe
VP of Corporate Security
713-512-6568 (office), 713-394-5194 (fax)
• Jim Schultz
VP of Health & Safety
713-265-1566 (office), 713-394-5021 (fax)
• Everett Bass
VP of Public Sector Services
713-512-6525 (office), 713-394-2145 (fax)