Transcript Nonverbal Business Communication

Nonverbal Business Communication
For My Friends in BSAD 101
By Thomas Hilton
Topics
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Importance
Visual Communication
Aural Communication
Tactile Communication
Other Channels of Nonverbal
Communication
• Some Concluding Thoughts
Importance
• Always more believable than verbal
• Estimated proportion of credibility
– 10%
– 90%
Verbal
Nonverbal
• “You never get a second chance to
make a first impression”
• Culturally Dependent
• Try it!
Visual Communication
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Facial Expressions
Arm and Hand Movements
Posture
Props
Visual Communication
Facial Expressions
• Face
– Direction
– Mood
• Eyes
– Contact
– Direction
Visual Communication
Arm & Hand Movements
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Closed
Open
Choppy
Smooth
Lots
Little
Visual Communication
Posture/Position
• Lower/higher
• Straight/bent
• Near/far
Visual Communication
Props: Men’s Clothing
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Coat
Shirt
Tie
Trousers
Belt
Socks
Shoes
Jewelry
Visual Communication
Props: Women's Clothing
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Freer
Feminine, not sexy
Analogous to men's
Not boyish
Rule of 14
Visual Communication
Props: Furniture
• Barrier
• Crutch
• Home base
Aural Communication
• Voice Volume
• Voice Tone
• Other
Tactile Communication
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Person-to-Person
Personal Space
Force of Touch
Location of Touch
The Handshake
Other Cultures
Environmental Communication
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Barriers
Distractions
Luxuries
Lighting
Concluding Thoughts
Nonverbal Communication…
• Impacts Credibility
• Connotes Membership
• Connotes Intention
• Impact is Inevitable
• So Manage It!