Transcript Nonverbal Communicaton

Nonverbal Communication
“ The superior man is modest in his speech,
but exceeds in his actions.”
Confucius
Research
• Albert Mehrabian
– 7% words
– 38% tone and inflection
– 55% facial expression, body position and
gestures
Nonverbal Communication
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Unwritten and unspoken messages
Eye contact
Facial expression
Body movements
Space
Time
Distance
Appearance
Functions
• Complement the message
• Reinforce and call attention to
• Replacement
• Controls and regulates
• Contradicts
Forms of Nonverbal Communication
• Appearance
– Dress code
– Watches
Forms of Nonverbal Communication
• Facial expressions
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Anger
Sadness
Fear
Enjoyment
Love
Surprise
Disgust
Shame
Forms of Nonverbal Communication
• Eye contact
– Maintaining
– Deceiving
– Prolonged
– Cultural implications
Forms of Nonverbal Communication
• Posture
– Confidence
– Shyness
– Tension or relaxation
– Showing attentiveness to speaker
Forms of Nonverbal Communication
• Gestures
– Learned behaviors
– Mirroring others
– Cultural differences
Forms of Nonverbal Communication
• Time
– Scheduling of time
– Meetings
– Punctuality
– Time allotted for projects
Forms of Nonverbal Communication
• Space
– Location of office
– Size of furniture
– Arrangement of furniture
• Barrier
• Inviting
– Display of personal items
– Where you sit
Forms of Nonverbal Communication
• Distance (Proxemics)
– Intimate zone:
• 1 to 1 ½ feet
– Personal Zone:
• 1 ½ to 4 feet
– Social Zone:
• 4 to 12 feet
– Public Zone:
• 12 or more feet
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Edward T. Hall, Anthropologist
Forms of Nonverbal Communication
• Territory
– View certain areas as our own
– Be aware of zones of privacy
Forms of Nonverbal Communication
• Appearance of Business Documents
– Looks can give a positive or negative effect
– Emails
– Format, organization, readability and accuracy
Seating Dynamics
• Cooperation
• Communication
• Competition
• Noncommunication
Presentations
• Appearance
• Body language
• Move around
• Facial expressions
References
• Mary Ellen Guffey Business Communication,
(Thomson Publishing Ohio) p. 79-81, 83-86, and
497.
• Richard Daft, The Leadership Experience,
(Thomson Publishing Ohio) p.144-345.
• Debra L. Nelson and James Campbell Quick
Organizational Behavior, (Thomson Ohio) p. 256257/