Transcript Niamh Walker Headon part 3 - Library Association of Ireland

Solutions> Staffing for ILL
Online ILL
MAJOR CHANGE IN POLICY & WORKFLOW
Allow for submission of ILL online via
Open URL server, directly into LMS.
Agreed with BL & Subito
•Reduction
in staff time needed for ILLs
•New online search services lead to reduced
no. of ILL’s submitted, and amount of
checking staff need to do per request
•No printed paper trail
•Patrons are finding materials themselves
and not needing to use the ILL service as
much.
•Have to have complete citation to submit
an ILL
•No.
of ILL’s is down, but usage of the open
link resolver is at +7,100
Is it working: Federated Search
Feedback Survey 2010
Space:
Increased
usage:
Gate
count by
Nov +
45000.
Gate
count on
group
study to
date +
36800
Solutions > Online Services
Web site
Survey for feedback on Researcher Federated Search service
highlighted a few easy changes we could make.
Top ten pages/services highlighted on top of page / home page
Removal of branding and jargon
Find ITT > Find Articles
Reduction of number of clicks needed to get to book rooms,
access exam papers, search for a citation, etc.
Solutions > Staffing & Web 2.0
Online Services
Blog > Facebook & Twitter
Blog stats showed very little traffic except for search
engines crawling, and when we held a competition on it.
Institute created an account on both Facebook and Twitter
1 year trial of Facebook and Twitter at the Library
Have more followers than we did on the blog on both
Easier to post to Facebook. All desk staff trained to post.
No longer only web team
Why a mobile catalogue
Very rare to see a student or staff member without a mobile!
Increased use of mobile
friendly browsers. For
example:
•August
2008 0.72% of use =
Safari web browser, used on
mobile devices
Opera Mobile
Skyfire
Other
browsers
Google Android
•August
2009 1.91%
•August
2010 3.91%
•December
2010 4.87%
Bolt