Transcript Training Kickoff Webinar

Chapter Training
Coordinators Kickoff
Chapter Training Kickoff
Jan. 1, 2011
1
Agenda
• Scope of this training
• Roles of the CTC
• Implementation Release Dates
• Training Phases & Schedule
• Training Materials
• Getting Help
• Questions
Chapter Training Kickoff
Scope of this training
• Roles involved in migration of web services
– National Training Team
– Chapter Training Coordinators (CTC)
• This training to help CTCs prepare their chapters
for go-live on new web services using
– Use materials provided by National Training Team
– CTCs may customize training to meet Chapter
requirements
• Migration of Chapter websites not covered
– Responsibility of Chapter webmaster
– Migration on a different schedule
– Will be covered by separate National team
Chapter Training Kickoff
Roles of the CTC
• Provide training to Chapter volunteers in
use of new web services
– Ensure members have ready access to training
materials
– Provide specialized training for groups such as
Admins, DDs, CCs & workshop coordinators
• Provide local support to Chapter volunteers
in use of new web services
– National Support team will be in place to help
identify & report defects
Chapter Training Kickoff
Implementation Release Dates
• Introduction of new concepts
– Ongoing – by SCORE National Leaders
• March 21st:
– Early testing available for web services, limited integration, no data
• March 28th:
– Early testing available for integrated web services with sample data
• March 31st:
– New SCORE National Website with web services available for volunteer
testing
– Client data available for testing (changes won’t be saved at go-live)
• April 25th:
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New SCORE National Website online for clients & volunteers
New web services available for all; WebIt discontinued
Client data loaded from WebIt
Volunteer profiles created from WebIt
Chapter Training Kickoff
Training Materials Available (for each Phase)
1.
2.
SCORE Newsletters & Webinars on new SCORE processes
Webinar overview of various functions to be covered by this phase
– Gives CTC overview of tasks and processes covered
– Presented twice, once am, once pm with Q & A
– Recorded for later playback
3.
Pre-recorded webcasts detailing major volunteer tasks
– Available to all volunteers, directed by CTC
– Can not be modified by CTC
4.
Scripted PowerPoint presentations for each process
– Available to all volunteers, directed by CTC
– Can be viewed online or downloaded and distributed
– Can be customized by CTC for groups or individuals
Chapter Training Kickoff
Training Phases & Schedule
• Dates when training materials available to CTC
– Kicked off by interactive webinars for CTCs
– Approximately 2 weeks between phases for CTCs to train Chapter
members
• Pilot Phase (week of 3/14/11)
– Constant Contact / Event Management
• Phase 1 (week of 4/4/11)
– Critical volunteer processes, primarily client related
• Phase 2 (week of 4/18/11)
– Administrative & management functions
• Phase 3 (week of 5/2/11)
– Remaining functions
Chapter Training Kickoff
Getting Help
• Listserv for CTC and National Training Team
[email protected]
• Eastern U. S.
Diane Barbour ([email protected])
(CT, DC, DE, FL, GA, IN, MA, MD, ME, MI, NC, NH, NJ, NY, OH, PA,
RI, SC, VA, VT, WI, WV)
• Western U. S.
Jeff Hendy ([email protected])
(AL, AK, AR, AZ, CA, CO, HI, IA, ID, IL, KS, KY, LA, MN, MO, MS, MT,
ND, NE, NM, NV, OK, OR, SD, TN, TX, UT, WA, WY)
• General Training Email:
[email protected]
Chapter Training Kickoff