Transcript No Slide Title

Purpose: To systematically identify root causes of defects and to address them to prevent their future occurrences.
Step/
Time
Dept./
Person
Step 1
Step 2
DP Team
Leader
Customer
DP Team
Artifacts
Identify a point of pain
Organize a workshop
DP
Repository
Analyze Defects
and Determine Categories
Step 3
CR System
Step 4
Perform Root Cause Analysis
Local
Process
CRs
Step 5
Identify Countermeasures
Process
Improvement Plan
Implement Countermeasure Recommendations
Risk
Database
Step 6
Step 7
Step 8
Evaluate the Effectiveness of the Implemented Countermeasures
Continue the Improvement Cycle until Satisfied
Legend
DP – Defect Prevention
CR – Change Request
Training
Needs
Database
[DP]
Kickoff
Agenda
Updated