Transcript Case Study 12

Case Study 12
Page 400
Hill & Knowlton
Looks for a New Knowledge
Management System
By: John Baer
Agenda
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First a view into the Case Study.
What is Knowledge management system.
What else is out there.
What do I think.
Questions.
A Look into H & K Case 12
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H & K is a global public relations firm
based out of New York.
They have 1,900 employees in 68 offices
over 32 countries.
H & K needed a easy, reliable & fast way
to transmit information to employees &
clients all over the world.
The five main direction of flow goes as
follows.
1.
2.
3.
4.
5.
Project Team
Other Employees Upper & Lower
Clients
External Companies
Training, Organization & Storage for a later
date.
Problems with old system
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No way to keep everyone in the loop.
Hard for people to use, no training.
extranet hk.com
Slow speeds & different technology.
“Beenz” Paying people to use the system.
What is KMS
or
Knowledge Management System
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Simply put, it is a way to handle information.
Or maybe a better & even better way of
handling whatever it is.
This can be anything form people to a product.
Different Ideals to Try
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Discover.It; Web
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http://www.discoverit.co.uk/webbusiness/intranet_case_study.htm
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A web base company that manage Intranets &
Extranets & other web business.
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ISYS;
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http://www.isys-search.com/index.html
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ISYS and the US Federal Bureau of Prisons
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http://www.isys-search.com/customers/success/usprisons.html
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Software used to manage the hole Prison system.
Software
Different Ideals to Try
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Novo Solutions;
Software
http://www.novosolutions.com/knowledge-managementsoftware/?source=gppc
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Novo = Telecharge.com
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http://www.telecharge.com/
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Software that manage a online Box Office for Broadway
& other shows.
REFERENCES
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http://www.systems-thinking.org/kmgmt/kmgmt.htm
http://www.novosolutions.com/knowledge-managementsoftware/?source=gppc
http://www.isyssearch.com/solutions/functionalapps/km/index.html?source=G03010
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http://www.mccombs.utexas.edu/kman/answers.htm
My Ending Thoughts
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H & K is just like so many company trying
to handle everything themselves instead
of staying with what they do the best.
Start the ideal, use the ideal, see the ideal
to the end.
Keep it simple.
My Ending Thoughts
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Make extranet to work with intranet.
Do not pay people to use the extranet.
Pay them for using the network.
Ask for help from others.
Questions.