Transcript Class 11 10/4 Managing Information and Technology Power Point

Managing Information and
Technology
Exploring Business
Class 11
Tuesday 10/4/11
Data V. Information
• Data = unprocessed facts
• Information = data that have been
processed, or turned into some useful
form.
Information System [IS]
• “…the combination of technologies,
procedures, and people who collect
and distribute the information
needed to make decisions and
coordinate and control companywide activities.”
Differing Information Needs
Top Managers
• Planning
• Setting Objectives
• Strategic Decisions
Middle Managers
• Allocate Resources
• Oversee Activities
First-Line Managers
• Supervise Employees
• Oversee Daily Operations
• Coordinate Activities
Information Needs and Flows
Enterprise Resource Planning [ERP]
System
Data and Databases
 Databases – electronic collection of related data
 Data Warehouse – centralized database that stores
data from several databases (for easy analysis)
 Data Mining – technique used to search
& analyze
data to reveal patterns, trends and predict future
behavior
• Customer Behavior
• Customer Relationship Management
Data Mining Process
Types Of
Information Systems
Operations
Support
• Transaction
Processing
• Process Control
• Design &
Production
Management
Support
Decision Support
Executive
Information
Artificial
Intelligence
• Expert
• Face-Recognition
Design And Production Systems
Computer-Aided Design [CAD]
Computer-Aided Manufacturing [CAM]
Computer-Integrated Manufacturing –
[CIM] integrates various operations
including CAD/CAM with various
functions from order taking to final
shipment.
Flexible Manufacturing [FMS] can be
reprogrammed to prduce a variety of
products
Management Support Systems
• Management Information Systems [MIS]extracts data from database to reports, etc.
• Decision Support systems [DSS] – interactive
system that relies on infroamtion from multiple sources
fro decision making
• Executive Information Systems – provides
senior managemetn with strategic information
• Artificial Intelligence [AI] – mimics human
behavior. Face recognition, etc.
• Expert systems – mimics the judgement of experts
Decision Support Systems
Data Communication Networks
• “…transmit digital data… from one computer to
another using...wired and wireless communication
channels.”
 Internet
• Internet Service Providers
• World Wide Web/Browsers
 Intranets
 Extranets
Intranets/Extranets
• Intranet – “…a private network using…
technologies… available only to employees....”
• Firewall – Software that controls access to an
Intranet
• Extranet – “…intranet… partially available to
certain parties outside the organization.”
Extranet
E-Commerce
 Purposes: presenting information, selling products,
distributing digital products, acquiring goods
and services
 General Terminology:
 B2C = Business to Consumer – retial trade
 B2B = Business to Business
 C2B = Consumer to Business – Priceline
 C2C = Consumer to Consumer - eBay
Business Uses
Of The Internet
Presenting Information
Selling Products
Distributing Digital Products
Acquiring Goods/Services
Virtual Company
Electronic Data Interchange & ValueAdded
Security Issues In
Electronic Communication
Data Security
Malicious Programs
Spoofing
Revenue Theft
Risks to Customers