Transcript ppt - Infopeople

Using Web 2.0 Tools
for Staff Training
Instructor:
Michelle Boule
[email protected]
An Infopeople Workshop
Winter 2007/08
This Workshop Is Brought to You By
the Infopeople Project
Infopeople is a federally-funded grant project
supported by the California State Library. It
provides a wide variety of training to California
libraries. Infopeople workshops are offered
around the state and are open registration on a
first-come, first-served basis.
For a complete list of workshops, and for other
information about the project, go to the Infopeople
website at infopeople.org.
Introductions
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Name
Library
Position
Have you ever blogged before?
Workshop Overview
• Traditional vs. Web 2.0 Training
• Web 2.0 Tools Overview
• Planning and Tracking Training
• Challenges to Using Web 2.0
Keep in Mind
A combination of traditional and
Web 2.0 methods is best.
Listing Projects
• What is the training program or need that
you would like to spice up at your library?
Learning Styles
• Reflective
– needs time to process
• Active/Tactile
– learns by testing
• Visual
– learns by seeing
• Auditory
– learns by listening
• Big Picture vs. Details
Traditional Training Models
• In-person
• Manuals
• Paper Based Tutorials or Guides
Question
• What are the training methods currently
used the most often in your library?
Exercise #1 –
Discussing an Existing Training
Program or Need
• In small groups, discuss the training
program or need that you prepared
before class. Be sure to discuss all of
the points on the sheet labeled Exercise
#1 - Small Group Discussion of Training
Plans/Programs.
Web 1.0
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Information from one source to many
Few building tools
Building tools were expensive
Media files not easily supported
Required knowledge of HTML and coding
Web 2.0
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Many to many
Many tools for cheap or free
Any format supported
Perpetual beta
End of the software release cycle
Rich user experience
Radical Trust
“Radical trust is about trusting the
community. We know that abuse can
happen, but we trust (radically) that the
community and participation will work. In
the real world, we know that vandalism
happens but we still put art and sculpture
up in our parks. As an online community
we come up with safeguards or
mechanisms that help keep open
contribution and participation working.”
From Darlene Fichter
Radical Transparency
“The reputation economy creates an
incentive to be more open, not less. Since
Internet commentary is inescapable, the
only way to influence it is to be part of it…
Putting out more evasion or PR puffery
won't work, because people will either
ignore it and not link to it - or worse, pick
the spin apart and enshrine those
criticisms high on your Google list of life.”
From Clive Thompson at Wired
Photo from Darlene Fichter www.flickr.com/photos/fichter/114899622/
Legal Issues and Transparency
• Privacy
• Liability
• To whom are you beholden? Who are the
true decision makers?
Questions
• What are some things about radical
trust that make it easy to talk about but
hard to implement?
• How can we overcome these
obstacles?
Tools 2.0
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Many to many
Allow different kinds of participation
Interactive and collaborative
Support different kinds of media
Free or cheap
Require little or no HTML, XML, or coding
knowledge
Training 2.0
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Collaborative
Trust and transparency
Self-paced
Includes everyone from the top to the
bottom
Considering Exercise #1
• How do the following things relate to the
programming at your library?
– collaboration
– trust and transparency
– self-pacing
– inclusion across levels
Web 2.0 Tools
Photo from huladancer flickr.com/photos/huladancer22/530743543/
RSS
• Really Simply Syndication
• New and updated content can be removed
from its context and viewed elsewhere
• RSS that is pulled from the original
webpage is called a feed
Things You Can Do with RSS
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Add dynamic content to a site
Aggregate many web pages into one place
Push subject content to people
Keep up
Feed Readers
• No download required
– Google Reader
– Bloglines
• Browser-based
– Sage for Firefox
– IE 7 RSS Reader
RSS Examples
RSS is great for pulling materials into a
training program or pushing specific
content to participants.
• Ann Arbor District Library feeds
• UH Library News feeds
• lii.org – What’s New This Week
• Google Reader Account
Blogs
• A web page with dated entries that appear
in reverse chronological order
• Build a web page with no HTML
• If you can use Word, you can blog
• Free or cheap
• Be “on” the web in minutes
Blog Platforms
• Free, hosted
– Wordpress.com,
– Blogger
– Typepad
– Edublogs
• Requires installation and domain
– Wordpress.org, WordpressMu
– MovableType
Wikis
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A web page anyone can edit
As easy as typing a document
No HTML needed
Some wiki syntax occasionally required
Less structure then a blog; you choose the
organization
Wiki Platforms
• Free, hosted
– PBWiki
– Wetpaint
– WikiSpaces
• Open Source, requires installation
– PMwiki
– MediaWiki
Exercise #2 – RSS, Blogs, and
Wikis Exploration
• Choose RSS, blogs, or wikis to explore on
your own. Use the questions on the sheet
entitled Exercise #2 to guide you.
Bookmarks for the Class
• All tool URLs, explanations, and readings
for the class can be found at
bookmarks.infopeople.org/ under the file
name “Web 2.0 Tools Training”
Questions
• Did you discover anything surprising?
• What kinds of training would the tool you
explored be best suited for?
Best Uses for Blogs
• News or training updates
• Learning Journals
• Website with frequent chronological
updates
• Multiple authored discussions
• One to many or handful to many
Blog Examples
• Learning 2.0
• iHCPL
• Librarian Look-a-Like (iHCPL Blog learning
blog)
Best Uses for Wikis
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Training portals
Data collaboration and gathering
Many to many
Democratic conversation system –
everyone has the power to effect change
Wiki Examples
• Class or training – E-Rhetoric Wiki
• Info gathering – Library Success Wiki
• Conversational – WRIT 2510
Questions
• How could you use a blog to teach
customer service to public services staff?
• What would be the benefits or drawbacks
of using a wiki to house a conversation
about IM reference training?
Tagging
• A system for applying metadata to an
object
• The mass of these tags is called a
“folksonomy”
• Little or no controlled vocabulary
del.icio.us
Bookmarks
that travel
with you and
can be
categorized
Best Uses for del.icio.us
• Gathering data and categorizing it for
storage and later use
• Using RSS to pull subject area or training
resources
• Using categories to create pathfinders
• Sharing resources among contacts
Podcasts
Audio files, MP3s, that are RSS enabled
Best Uses for Podcasts
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Reviews
Talk Shows
Music
Informal conversations
Pushing audio content to your staff
Podcasting Tools
• Creation tools
– Audacity
• Publishing tools
– OurMedia
– iTunes
– Feedburner
– Podpress
Exercise #3 – del.icio.us and
Podcasting Exploration
• Choose either del.icio.us or one of the
podcasting tools to explore on your own.
Use the questions on the sheet entitled
Exercise #3 to guide you.
Questions
• Did you discover anything surprising?
• What kinds of training would the tool you
explored be best suited for?
del.icio.us Examples
• San Mateo Public Library
– organize by Dewey
• Michelle Boule
– bundling
– for:griffey
– RSS for particular tags
Podcast Examples
• InfoPeople
• UC Santa Cruz
• Uncontrolled Vocabulary
Questions
• What kind of reading could you could
share with staff using del.icio.us?
• How could podcasts be used to start
conversations about library issues?
– How could you use these conversations to
gather ideas for staff training?
Flickr
A photo sharing website that incorporates
tags, a social network, publishing tools, and
Creative Commons licensing
Best Uses of Flickr
• Storing photos
• Sharing photos via RSS or with blogging
tool
• Flickr widgets
– tools that let you use your pictures on web
pages
• Creative Commons licensing
– apply the copyright that suits your needs
Examples
• Libraries and Librarians
• Allen County Public Library
• Hennepin County Library
blip.tv
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Upload video, screencasts, and audio
Allows you to retain rights to your content
URL for linking and code for embedding
Great for storing screencasts and
podcasts
Exercise #3 – Flickr and Blip.tv
Exploration
• Choose either Flickr or Blip.tv to explore
on your own. Use the questions on the
sheet entitled Exercise #4 to guide you.
Questions
• Did you discover anything surprising?
• What kinds of training would the tool you
explored be best suited for?
Question
• In terms of training: What kinds of
pictures could you store and distribute
using flickr?
• With both flickr and blip.tv, your library
can retain rights or allow others to use
your content. Is this an important benefit
of these tools?
Read/Write Culture
• In Web 2.0, everyone is a creator
• People create new things from the old
• Read, write, remix, create
• Example: music sampling
Creative Commons
• Changing copyright to fit today’s needs
• Allows you to authorize different uses of
your work
• Allows more sharing and creativity
• Choose your own copyright license
– creativecommons.org/about/license/
Question
• How could a CC license change your use
of the training tools we have discussed
today?
Questions
• Do you currently have a formal planning
system for the creation of training? For
example: Is there a committee that helps
to plan training?
• Is there a way to track the progress of
employees through a training process?
Planning and Tracking Staff
Training
• Plan, organize, and track your training
with:
– document editing
– group discussion areas
– timelines
– deadlines
– alert systems
– file sharing
Wikis as Training Management
• Participants have equal opportunity to
participate and contribute
• Organization and conversation are
unstructured
• Many different sections for different
trainings
• Examples
– E-Rhetoric Wiki
– CAS100b
Basecamp
• Created as a project management tool
– Scaled pricing – free to $149 a month
– Integrates with other 37 Signals products
• Great for managing a large training
program or staff
• Long-term trainings
• Example:
– (UH example)
Question
• Would you choose a wiki or Basecamp to
organize your training and why?
Blogs as Training Management
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Push modules to participants
Start conversations (one to many)
Static pages for reading lists
Embed many different kinds of media
Examples
– LIS 768
– LIS 753
– Spokane Public Library 2.0
Drupal and Joomla
• Content Management Systems
– tools built to organize and create web content
• Many different modules
– chat, calendars, blogs, RSS, forums
• Customizable for everything from web
pages to learning portals
Question
• Would a blog or Drupal be a more
viable option for organizing training at
your library? Why?
Overcoming Challenges to Web 2.0
• Q: What are some challenges Web 2.0
initiatives would face at your library?
• Q: What makes people fear
technology?
• Q: What are some ways to overcome
people’s fear of technology?
Overcoming Resistance
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Staff training
Informational workshops
Winning allies/advocates
Discussion groups
One-on-one help
Technology Issues
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Filters
Firewalls
Knowledge
Installation
Bandwidth
IT support
Overcoming Training Challenges
• How can Web 2.0 tools and ideas help
your library overcome the following issues:
– Follow-through – getting staff to complete the
training
– Follow-up – enabling managers to track their
staff’s progress
– Incentives
– Integration – adding and practicing new skills
on a regular basis
Exercise #5 - Reworking Your
Training Plan
• Using the training program you prepared
for the class and discussed with your
group this morning, rethink the training
with Web 2.0 ideals and tools in mind. Use
the sheet entitled Exercise #5 to guide
you.
Questions
• What 2.0 tools or methods would you like
to employ in implementing training at your
library?
• What are the biggest challenges you will
face with this new training method?
• How can you overcome this challenges?
Final Questions?