Transcript MS PowerPoint format

The Hidden
Dangers: You can
Log-on But You
Cannot Hide
Dr Stuart D Lee
Oxford University
Computing Services
Overview
 The importance of Web 2.0
 The impact on a central IT
service
 Changing expectations
 Some Concerns
 Issues of identity
“Web 2.0, refers to a
perceived second
generation of Web-based
communities and hosted
services — such as socialnetworking sites, wikis and
folksonomies — which aim to
facilitate collaboration
and sharing between users”
+ usually free
Web 2.0 Apps
Type
Function
Tools
Communicative
Share ideas/data
Blogs (audio/video)
IM
Podcasts
Webcams
Collaborative
Work with others
Editing/writing tools
VCOPs
Wikis
Documentative
Collect evidence, present
ideas over time
Blogs
E-portfolios
Generative
Create something new
Mashups
VCOps
VLWs
Interactive
Exchange information/ideas
Learning objectives
Social bookmarks
VCOPs
VLWs
McGee, P. and Diaz, V. ‘Wikis and Podcasts and Blogs! Oh, My!’ Educause Review (Sep/Oct 2007)
‘5-Factors Driving
Change in IT’ Gartner
 Web 2.0 - disrupts existing models: ‘Web
2.0 communities, such as MySpace and
wikis, connect people in ways that many
companies hadn't anticipated when they
began to develop their online
strategies.’
 Experiment with free-form
environments. "Social environments"
are the wave of the future. Companies
should provide interactive tools, such
as content tagging systems, RSS feeds,
blogs, wikis, etc.
 http://www.campustechnology.com/a
rticles/52239
Not just IT services
 Stephens, M. Web 2.0 and
Libraries: Best Practices for
Social Software (Library 2.0)
 McKiernan, G. ‘Social Networking
Sites for Engaged Library
Services’ http://www.public.iastate.edu/~
gerrymck/LITANationalForum20
07.ppt
Impact on Central IT
 Increased burden on services
 Increased demand for new services
- changing user expectations
 Out-sourcing, and increased
demands for justifying central
services
 Hidden perils
Impact on Central IT
 Increased burden on services
 Increased demand for new services
- changing user expectations
 Out-sourcing, and increased
demands for justifying central
services
 Hidden perils
‘Stephanie Hardwick does not consider herself to be
a technology addict, but she carries two MP3 players
- an Apple iPod and a Creative Zen - around with her
and says she cannot imagine doing her university
degree without the internet. A lot of the journals I
need are online and I use the internet for everything,
like booking tickets, to getting trains, yellow pages.ﾓ
The 21-year-old student studying English at Oxford
University says she spends at least an hour a day on
Facebook, the social networking site, and downloads
some of the plays and books she has to read for her
course on to her Zen player, so she can listen to them
while working out at the gym…’
FT 29/10/07
http://www.ft.com/cms/s/0/71cb770e-85b1-11dc-81700000779fd2ac.html?nclick_check=1
Surveys (1)
 JISC’s ‘Great Expectations’ http://www.jisc.ac.uk/news/sto
ries/2007/09/expectations
 ‘65% ‘regularly’ use social
networking sites, such as
Facebook, MySpace or Flickr
(females more than males - 71%
and 59% respectively) and only
5% ‘never’ use them’
Surveys (2)
 THEMA - Exploring the
experiences of Master's students
in technology-rich environments
(http://www.oucs.ox.ac.uk/ltg/p
rojects/thema/)
 YouTube
 Facebook
 Second Life
But …
 Educause Centre for Applied Research
(ECAR) 2006 showed 70.6% use Facebook
several times a week, same number
download music/videos
 But students prefer moderate technology
use, and new students prefer even less.
 ‘Don’t bother with IM or Facebook - that’s
our network. Leave us alone’
 ‘Don’t enter our world to [contact us] …
we’ll come to you’
 Berg, J., Berquam, L., and Christoph, K.
‘Social Networking Technologies: a “poke”
for Campus Services’ Educause Review
(March/April 2007)
Web 2.0 ‘speed-bumps’




Security
Identity
Privacy
Business Model
‘A World of Widgets, Wikis, and
Mashups’
www.pcw.co.uk, October 2007
Concerns (1)
 ‘… we are currently looking into
using external Web 2.0 services
as part of and after our online
courses. Obviously as part of
this we need to consider the
legal/institutional aspects of
this provision’
Concerns (2)
 ‘What shocked me about the
Facebook audience was how willing
they were - and are - to provide
information about themselves for
benefits that you and I might
consider questionable.’
 Appvertising
 ‘Facebookers abandon online
privacy for virtual doo-doo’
October 2007,
http://www.theregister.co.uk/200
7/10/09/facebookers_throw_virtu
al_feces/
Concerns (3)
 ‘Web 2.0 and client-side attacks
on social networking
technologies, aimed at "stealing
private data, hijacking Web
transactions, executing phishing
scams, and perpetrating
corporate espionage’
 ‘Web 2.0 tops emerging cyberthreats’
http://www.campustechnology.c
om/articles/51890
Concerns (4)
 ‘We may share your information
with third parties, including
responsible companies with which
we have a relationship’
 No way to delete your personal
data
 University IT Regulations 6.2 - ‘Any
password, authorisation code,
etc. given to a user will be for his
or her use only, and must be kept
secure and not disclosed to or
used by any other person’
SecondLife
 Kirriemuir’s snapshot (Sep, 2007):
http://www.eduserv.org.uk/upload/fo
undation/sl/uksnapshot092007/final.
pdf
SecondLife
 It’s a waste of money
 It damages the University’s
reputation (it’s a game, it’s full of
porn …)
What is an IT provider to
do?
 Explore provision (e.g. PP and
iTunesU) but also welcome SaaS
 Tread carefully - ‘fad from
future’
 Educate re privacy
 Educate re libel
 Educate re copyright
 Use tools themselves:
- Director’s Blog
- Wikinomics
- ‘Crowd-sourcing’
Stuart Lee
[email protected]