Transcript Institutional Web Services: Evidence for Their Value

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Evidence, Impact, Metrics
Institutional Web Services:
Evidence for Their Value
Welcome
Brian Kelly
UKOLN
University of Bath
Bath, UK
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Introduction
About Me
Brian Kelly:
• UK Web Focus: a national advisory post
• Long-standing Web evangelist
• Established Institutional Web Management
Workshop (IWMW) in 1997
• Based at UKOLN at the University of Bath
UKOLN:
• A national centre of expertise in digital
information management
• Funded by the JISC
• A JISC Innovation Support Centre
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Introduction
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Evidence, Impact, Metrics
Evidence, Impact, Metrics (EIM):
• UKOLN activity funded by the JISC
Aims to:
• Explore ways of gathering evidence which
can demonstrate the impact of services
and devise appropriate metrics to support
such work
By:
• A number of events
• The EIM Blog
• Your input and involvement
Introduction
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Evidence, Impact, Metrics
Areas of Work
• Institutional Web services (today):
How can we demonstrate the
effectiveness and impact of institutional
Web services? What metrics are relevant?
What concerns may there be?
• The Social Web:
How can we demonstrate the
effectiveness and impact of Social Web
services? What metrics are relevant?
What concerns may there be?
• ….
The Context
•The need to demonstrate value in light of
Government cuts
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Introduction
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Workshop Aims
By the end of the workshop we should have:
• Discussed ways of gathering evidence to
demonstrate the value and impact of
institutional Web sites.
• Identified ways that the value and impact can be
measured and articulated to third parties
• Explored ways in which such measures can be
standardised in order to provide level of
consistency, whilst acknowledging institutional
diversity
We should also:
• Be in a position to develop and/or commission
work to gather and interpret evidence
Introduction
Concerns
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Possible Concerns
Talk of ‘value’, ‘impact’ & ‘metrics’:
• Will lead to league tables (& relegation)
• Will take effort away from service delivery
• Will lead to ‘gaming the system’
Thoughts:
• Are these concerns valid, or are they naive?
• How do we use impact indicators in appropriate
ways e.g.
 Understand usage patterns
 Inform developments
 Identify shortcomings
 Learn from (& help) one’s peers
 Support transparency
Prisoner’s Dilemma
Concerns
We can all benefit by:
• Sharing best practices
• Sharing examples of flawed
approaches
• Agreeing on ways forward
But concerns that:
• We might be seen to be doing
badly
• We want to learnt from others,
but not share our experiences
The aim is to demonstrate the value of institutional Web
services across UK HE. That is a clear unambiguous
message to sell (to e.g. THE)
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Introduction
Draft Programme
Time
Content
10.00-10.30
Arrivals
10.30-10.45
Introduction to EIM Work [BK]
Subject to change
About You
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11.00-11.30
Breakout Session 1: Identifying Key Areas
11.30-12.00
Case Study: University of Strathclyde [Colin Hamilton]
12.00-13.00
Breakout Session 2: Producing a Specification
13.00-14.00
Lunch
14.00-14.20
Report Back: Presenting the Specification
14.20-14.50
Institutional Dashboards [RS]
14.50-15.00
Discussion
15.00-15.15
Coffee
15.15-15.45
Action Plans: Personal, Institutional & National
15.45-16.00
Conclusions and What next?
Introduction
E
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About You
In small groups cover:
• Where you work
• What you do
• Your areas of interest
• Specific issues would you like to see
addressed
• Expertise you can contribute
Introduction
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Questions
Any questions or comments?
Next
12.00-13.00
E
Producing a Specification
In your groups:
• Agree on clearly-defined area(s)
• Develop the outline of a specification
which developers can use to produce a
system for demonstrating impact & value
You will need to:
• Identify data requirements
• Explain how data is to be processed
• Describe the expected outputs and how
they can be used
• Summarise concerns, difficulties, etc.
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12.00-13.00
Questions
Any questions or comments?
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Next
14.00-14.20
P
Presenting Your Specification
Present your outline specification so that
developers or external agencies are able to
understand your requirements and make a
proposal to implement a solution
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14.00-14.20
Questions
Any questions or comments?
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Next
15.15-15.45
D
Action Plans
What Next? Building on Today’s Work
• What will you do next?
• What should your institution do next?
• What related work needs to be done at a
regional or national level?
What Next? Additional Areas of Work
• What additional areas could the EIM
activity address?
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15.15-15.45
Conclusions
What can we conclude?
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