Transcript IT at Oxford University

IT at Oxford University
Oxford University Computing Services (OUCS)
13 Banbury Road
Tel. (2)73200
[email protected]
October 2003 – Tony Brett
Oxford University Computing Services
Agenda
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University card
OUCS services and who can use them
E-mail – addresses and how to use
Network connection and remote access
Personal web space
OUCS helpdesk and helpcentre
IT training programme
Other resources including Shop and
Libraries
• Useful web links
October 2003 – Tony Brett
Oxford University Computing Services
University Card
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Oxford University identity card
Sign the back NOW
Carry it with you at all times
Used to access all OUCS Services,
libraries, departments, College facilities
• If lost report immediately to College
Office/Porters/College IT Dept/Library
October 2003 – Tony Brett
Oxford University Computing Services
OUCS Services
• Backbone network, mail, web, news, UNIX servers
– Your department or College’s network is run by
dept/college staff and we cannot set up a
connection to it for you at OUCS
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Remote access service
File backup and archive
Helpcentre
Computer training including ECDL.
Hardware maintenance - special rates
Hardware and software purchasing via OUCS Shop
Shop: disks, documentation, software, computers
etc. Open Mon-Fri, 09:00 - 16:45 (Thur 09:30)
• Large scale plotting
October 2003 – Tony Brett
Oxford University Computing Services
Who can use OUCS Services?
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Undergraduates
Postgraduates
All members of staff of the University
College staff
Anyone with a blue University Card
OUCS Facilities and services are normally
free to all members of Oxford University
October 2003 – Tony Brett
Oxford University Computing Services
Email at Oxford
• Use for ALL university correspondence
• Email addresses available via the web:
– www.ox.ac.uk/contact
• DO NOT use hotmail for university work
• Obey rules for computer use
• DO NOT disclose your password to anyone
• Change your password regularly
• Basic SPAM filtering available
October 2003 – Tony Brett
Oxford University Computing Services
Email Addresses
• All undergraduates have a pre-created e-mail
address and account
• Graduates need to self-register on OUCS web
pages
– You can do this from anywhere on the University
network – you do not need to come to OUCS!
• University email address:
– [email protected] or
– [email protected]
• Graduates generally have addresses for
department and college but all e-mail goes to
the same e-mail account
October 2003 – Tony Brett
Oxford University Computing Services
Reading Email
• Main OUCS mail server is called HERALD
• WING is the web interface to herald
– https://herald.ox.ac.uk or http://herald.ox.ac.uk
• Can read e-mail using an e-mail client
– Outlook Express, Netscape Messenger, Eudora need the specific software on own computer and
need to set it up
– Configuration instructions at
http://www.oucs.ox.ac.uk/email/config/
• Many colleges insist on students reading e-mail
daily in full term
• If you don’t read your herald e-mail regularly
please forward it to an account that you do read
regularly
October 2003 – Tony Brett
Oxford University Computing Services
October 2003 – Tony Brett
Oxford University Computing Services
Connecting to the network
• College or department specifics
– Local connections, run by college or department
– OUCS cannot set up a connection to a College or
Department network for you as we do not run the
network inside the college or department
– You MUST have anti-virus and patches up to date
(windowsupdate)
– Peer-to-peer file sharing (e.g. Kazza) forbidden and
will result in disconnection and a fine
– Ethernet card and software needed (unless internal
network adapter in your computer)
– Oxford backbone and JANET
– Email software
October 2003 – Tony Brett
Oxford University Computing Services
Remote Access
• Dialup service
– Use for analogue modem access
– Only charge is the phone call
– http://www.oucs.ox.ac.uk/network/dialup/
• VPN service
– Use for access to Oxford-only resources if you have a
connection that is not an network connection or
OUCS dialup. (e.g. Freeserve dialup, or a broadband
connection)
– Useful for OxLIP, OXAM.
– Must get software before you leave Oxford for the
vacation (from OUCS shop)
– http://www.oucs.ox.ac.uk/network/vpn/oucs-service/
• Never need to use both services together!
October 2003 – Tony Brett
Oxford University Computing Services
Personal Web Space
• Each user has 15MB of web space
• Must be activated through “manage” on WING
interface to herald
• Access using herald username and password
• Use SCP, FTP or connect drive to place files on
web space
• Might need to use “makeweblinks” command on
linux server for SCP connection
• Details on OUCS web site
• May not be used for commercial purposes
October 2003 – Tony Brett
Oxford University Computing Services
What can go wrong?
• Computer virus? - protect your computer, regular
updates available from OUCS
• Keep machines up to date!
• Corrupt/lost files? Take regular backups
• No space for new email? - delete old and
unwanted messages - limit of 30MB for students
- Watch for big attachments
• Forgotten password on:
– Herald? See OUCS Helpcentre
– College/dept. network? See College/dept. IT Staff
October 2003 – Tony Brett
Oxford University Computing Services
Dealing with Problems
• Look on OUCS or college/dept. web pages for
help
• http://welcometoit.ox.ac.uk
• Then ask college or department IT staff
• If all else fails then use the OUCS Helpdesk
– 8.30am-8.30pm Mon-Fri
– Call (2)73200, E-mail [email protected] or visit us
– General help and changing herald, remote access or
athens password
• Forgotten college or department network
password? OUCS don’t control those so can’t
help – see college or department IT Staff
October 2003 – Tony Brett
Oxford University Computing Services
OUCS Helpcentre Services
• Bring your University Card
– No card = No access
• Computers – Mac and PC
– Lots of applications including office, web, email etc.
– Need an OPEN account (register in helpcentre)
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B&W and Colour Printing
Photocopying, scanning including 35mm slides
Self-teach materials, including for ECDL
CD-Writing
ZIP drives, USB stick drive support
Video editing
PC consultancy appointments
– Only after initial consultation with helpdesk
October 2003 – Tony Brett
Oxford University Computing Services
IT Training Programme
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Many courses available – mostly free!
1 hour, half-a-day, to three full days
All levels
European Computer Driving Licence
(ECDL)
• Office applications, e-mail, publishing
(including Web), research skills,
programming,and much more!
• Online booking system (OUCS Web Site)
October 2003 – Tony Brett
Oxford University Computing Services
European Computer Driving
Licence (ECDL)
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Seven modules
Take over three years
Test as they are ready
Self-assessment
Computer-based training
Certificate when complete
Internationally recognised
October 2003 – Tony Brett
Oxford University Computing Services
Training for ECDL
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Attend OUCS courses
ECDL Self-Teach in Helpcentre
CBT on own computer
ECDL workbook
Weekly training and testing at OUCS Tuesdays 10:00-13:00 in Michaelmas
2003 (Weeks 0-10)
October 2003 – Tony Brett
Oxford University Computing Services
Other Resources
• OUCS Shop – Bring your University Card!
– Software (including anti-virus and critical windows
updates at £1 per CD)
– Hardware including printers, PCs and Macs
– Ethernet cards and cables
– Disks, batteries, laptop security devices
– Printing credits for OUCS helpcentre
– Documentation for courses and manuals
– Cash, cheque or VISA (2% charge on credit cards)
• Libraries: OxLIP (Not OUCS-provided)
– http://www.bodley.ox.ac.uk/elec-res.html
• Subject-specific
October 2003 – Tony Brett
Oxford University Computing Services
Useful Web Addresses
http://www.oucs.ox.ac.uk
http://welcometoit.ox.ac.uk
https://register.oucs.ox.ac.uk
http://www.oucs.ox.ac.uk/learning/
http://www.oucs.ox.ac.uk/courses/
http://www.oucs.ox.ac.uk/shop/
http://www.ox.ac.uk/it/rules/
http://www.oucs.ox.ac.uk/email/config/
October 2003 – Tony Brett
Oxford University Computing Services