Transcript Presentation Title - Bahrain International eGovernment

Rising to the challenge of
21st Century service expectations
Simon Field
Executive Partner
[email protected]
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Government services
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1
Designed for...
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2
Organised for large numbers
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3
Computerisation
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4
Computerisation
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5
Same user experience...
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6
Telling them what they already know...
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7
What consumers expect...
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8
Impact of Nexus of Forces
Seamless
Socialization
Empowered
Citizens and
Employees
NEXUS
Big Data,
New Insights
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IT as a Utility
9
Transforming the service
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10
Transforming the service
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11
Transforming the service
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12
The whole service has been designed
from the customer’s perspective
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13
How do we do this with our legacy?
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14
The evolution of e-Services
Open Services
Business Services
E-Government Portal
• Joined-up services
• Integration across
departments
• Citizen / Business Collaboration
• Services ‘mashup’, blending
public and private sector
• ‘One stop shop’
• Common look and feel
• Department silos remain
Web enabled
• Online services
• Multiple websites
2000
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2005
2010
2015
Level 1 – web enabled systems
Web
Interface
web site
web site
web site
Department
IT Systems
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16
web site
Level 2 – eGovernment Portal
Web
web portal
Interface
Department
IT Systems
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17
Level 3 – Business Services
Web
web portal
Interface
Service
Business
Service
Business
Service
Business
Service
Bus
Department
IT Systems
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18
Business
Service
Business
Service
Business
Service
Level 4 – Open Services
Web
web portal
Interface
Service
Business
Service
Business
Service
Business
Service
Bus
Department
IT Systems
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19
Business
Service
Business
Service
Business
Service
Case Study: Tell Us Once
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Reporting a death in the UK
• Up to 44 contacts when reporting a death to
government bodies and the local authority
• Reduced to 1
• Designed in partnership with local authorities
and a bereavement charity
• Delivery of service
- Face to face
- Telephone
- Internet
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Case Study: Federal Service Bus
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Introducing FSB
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Introducing FSB

Fedict’s answer:
Service Oriented Architecture
(SOA);
the
Federal
Service
Bus
Supplier
Supplier
Supplier
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Consumer
FSB use cases : eDepot
Objective : Create a Belgian Company in 3 days (1 day for eDepot)
PersonServices
Access
Authentic
Sources
Enterprise Services
Notary fills a digital deed using data
coming from the authentic sources
Maximum 1 day
Create & Activate Entreprise
eDepot
The notary electronically signs the document,
and securely submits it to the eDepot services
Deposit digital deed to Justice
Workflow
Send Abstracts to
Monitor for publication
Few Minutes later, the notary receives a company number
> The client can use this number to start his activities
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FSB use cases : eBirth
Hospital
eHealth
National Register
Munipality
of residence
Social Security
Munipality
place of birth
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Case Study: MyID
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31
Case Study: data.gov.uk
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33
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34
Expect the unexpected...
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35
Thank you
Simon Field
[email protected]
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