Transcript Alice’s Adventures in LibQual-Land

Alice’s
Adventures in
LibQual-Land
Kitty Tynan
Assistant Director for Public Services
CUA Libraries
All illustrations from The Victorian Web: A Tenniel Gallery
http://www.victorianweb.org/art/illustration/tenniel/alice/gallery1.html
What is LibQual?
• Developed & administered by ARL
• Web-based survey
• Measures service
quality
• Demographic data
• 22 “core” questions
• 5 “local” questions
• Comments
Why LibQual?
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•
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No formal assessment of services to date
Strategic planning
Space planning
Accreditation
Fairly easy to do
– Lots of support from ARL
– Results include data
in a presentation notebook
– Can use Excel for analysis
How to LibQual
Identify the Local Questions
Choose 5 from over 100
Examples:
2008 Local Questions
Comprehensive collections of fulltext articles
online
Convenience of borrowing books from other
colleges
Ease of using library's online article indexes
Availability of online help when using my
library's electronic resources
Informing me of useful library services
Providing health information when and where I
need it
Employees teaching me how to access or
manage information
Ease of use of electronic resources
Providing help when and where I need it
Providing information that answers my
questions
Teaching me how to access, evaluate, and use
information
Making me aware of library services
Subject bibliographies
The right mix of electronic content
The right mix of easy-to-use tools to access
military and other scholarly content
Demographics
Define your Population
• By status (faculty
by rank, staff,
graduate,
undergraduate)
• By department
• By gender
• By age
• Office of Institutional
Research is your
friend
Getting the Word Out
• Emails
• Announcements
– Libraries web
page
– University news
• Posters
• Table tents
• Bookmarks
Prizes!
• A big prize (iPod Touch)
is a big draw
• Ask for (and get)
donations
– Bookstore
– Starbucks
Follow up
• Web reminders
• More emails
• Remind them of the deadline – and the
prizes!
• Thank them at the end
Now What?
• Review results notebook
• Identify priorities
• Prepare summary
report
• Analyze comments
• Apply
• Repeat