Transcript Increasing outreach of social protection through better

Increasing outreach of social protection through better
& decentralised social protection services
Service Delivery reform
in Australia and the
Department of Human
Services
THE SOCIAL PROTECTION SYSTEM IN
AUSTRALIA
Universal health insurance
Social services & welfare benefits
Child support
Employment & vocational services for persons with a disability, OHS workplace rehabilitation
Services for the deaf & hearing impaired
Employment services
THE ‘HUMAN SERVICES PORTFOLIO’ –
BEFORE REFORM
The
human
services
portfolio
Employment
services
HUMAN SERVICES PORTFOLIO – AFTER SERVICE
DELIVERY REFORM
‘CONNECTED AUTHENTICATION’
AUSTRALIA.GOV.AU
DECENTRALISED SERVICE DELIVERY
THE GOOD: LOCAL CONNECTIONS TO
WORK PROGRAM
Barriers to seeking employment of the long term unemployed & disadvantaged youth
LOCAL CONNECTIONS TO WORK
(LCTW) PROGRAM
Housing services
Disability services
Health services
(including mental
health, drug &
alcohol
rehabilitation
Services
provided by
state & local
government &
community
organisations
Financial counseling
Educational &
Legal support & advocacy training options
Carer support
Job search &
employment
services
THE BAD: COMPULSORY INCOME
MANAGEMENT
GOOD OR BAD? OUTSOURCING OF
SERVICE DELIVERY
Non for profit
community/charity
organisations
Immigration detention
centres, residential housing &
transit accommodation
For-profit nongovernment
organisations
Employment services
State and local
governments