Transcript EMPLOYEE TRAINING - American Public Works Association

EMPLOYEE TRAINING
by
Gary Batis
LEARNING OBJECTIVES
by Gary Batis
• Identifying training’s ongoing process in the
workplace
• Understanding there is a reasonable cost
associated with training activities,
standards, resource requirements, and
organizational impacts
• Identifying training resources, internal
experts, or consultants
BENEFITS OF TRAINING
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Identify resources gaps
Reveal weakness and strengths
Clarify staff roles and tasks
Build teamwork
Better employee retention
Increase productivity
Improve safety awareness
INTERNAL TRAINING TOOLS
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Operation and maintenance manuals
IIPP policy
Standard operating procedures
General safety practices
Training staff matrix – safety and technical
STAFF MATRIX COMPONENTS
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Basic working level
Journeyman level
Advance level
Instructor level
Competent person
TRAINING ASSESSMENT
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Required certification
Employee interest – individual or group
Identify training throughout the entire organization
Develop a meaningful training program for the
near future
• Determine if the training is to be taken seriously
and will benefit the individual and the
organization
LEARNING RESOURCES
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APWA Certificate Programs – CPFP and CPII
Technical certification programs
State required safety and training certification
Off-site training, local colleges certificate
programs
Computer on-line and home study courses
Workshops, seminars, conferences
Associations and professional organizations
Publications, newsletters, and internet.
TRAINING ORIENTATION
CHECKLIST
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Policies and practices
Compensation
Benefits
Attendance expectations
Alcohol and drug testing
Employer/employee relations
General safety training
Specialized training requirements related to the
job
TRAINING DOCUMENTATION
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Training title and date
Agenda
Number lines for attendee signatures
Trainer or instructor name
Copies of training materials and handouts
TRAINER LESSON PLAN
• Explain the value of the new skill or knowledge
• Clearly define what the trainee gains from the
lesson
• Match lesson with objective
• Provide learning experiences
• Always include examples
• Encourage feedback
• Add a personal touch