Transcript Document
Chadwick, Inc.: The Balanced Scorecard Norwalk Division Vision: “To lead the industry in the development, manufacture and sale of ethical drugs for human and animal use, distinguishing ourselves by providing high quality, effective products to local retail stores, hospitals, health service organizations, and veterinary practices, in order to generate superior returns for our investors, opportunities for our employees, and well-being for members of the community.” Financial Goals Measures Improve/ Maintain Profitability ROCE Increase Revenues Sales Customer Goals Measures Expand Market Share Market share Satisfy, Identify Unmet Customer Needs % of return Customers Internal Business Processes Goals Measures Develop New Compounds # of products in development Maintain/Improve upon Development & Manufacturing Cost of goods Time to market # of defects Learning and Growth Goals Measures Improve $ spent on training Employee Skills Develop New Compounds # of new drug applications Chadwick, Inc.: The Balanced Scorecard Norwalk Division Vision: “To lead the industry in the development, manufacture and sale of ethical drugs for human and animal use, distinguishing ourselves by providing high quality, effective products to local retail stores, hospitals, health service organizations and veterinary practices, in order to generate superior returns for our investors, opportunities for our employees, and well -being for members of the community.” Financial Goa ls Improve/ Maintain Profitability Increase Revenues Customer Goals Expand Market Share Satisfy, Identify Unmet Customer Needs Measures ROCE Sales Internal Business Processes Goals Measures Develop New # of products in Compounds development Measures Market share Maintain/Improve Upon Development & Manufacturing defects Efficiencies % of return customers Learning and Growth Goals Measures Improve $ spent on training Employee Skills Develop # of new drug New C ompounds applications Cost of goods time to market # of