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TÜBİTAK
Critical Success Factors In E-Government IT Projects
TÜBİTAK - BİLGEM
Software Technologies Research Institute (YTE)
April 11, 2016
Serkan KOÇ
Project Manager
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Agenda
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 IT Projects Overview
 Comparing Software Development Paradigms
 Project Contract Management
 End-user Involvement
 Training and Dissemination Facilities
 Security Issues
 Common Pitfalls
 Who are we: Software Technologies Research Institute (YTE)
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IT Projects …
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 Standish Group’s famous Chaos report garnered attention starting in the mid
90s, in particular based on very high reported project failure rates ( ~ 90% are
not successful). More recent data from their 2013 report shows improvement,
but still only 39% of projects are successful, with 61% either ‘failed’ or
‘challenged’.
2004
2006
2008
2010
2012
Successful
29%
35%
32%
37%
39%
Failed
18%
19%
24%
21%
18%
Challenged
53%
46%
44%
42%
43%
Source:The Standish Group Reports
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IT Projects …
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Project Impaired Factors
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Incomplete Requirements
Lack of User Involvement
Lack of Resources
Unrealistic Expectations
Lack of Executive Support
Changing Requirements & Specifications
Lack of Planning
Didn't Need I Any Longer
Lack of IT Management
Technology Illiteracy
Other
13.1%
12.4%
10.6%
9.9%
9.3%
8.7%
8.1%
7.5%
6.2%
4.3%
9.9%
Source: The Standish Group Report
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Project Success Factors
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User Involvement
Executive Management Support
Clear Statement of Requirements
Proper Planning
Realistic Expectations
Smaller Project Milestones
Competent Staff
Ownership
Clear Vision & Objectives
Hard-Working, Focused Staff
Other
15.9%
13.9%
13%
9.6%
8.2%
7.7%
7.2%
5.3%
2.9%
2.4%
13.9%
Source: The Standish Group Report
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Comparing Software Development Paradigms
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Source: Dr. Dobb’s Journal 2013 IT Project Success Survey posted at www.ambysoft.com/surveys/
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Agile vs Waterfall
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Project Contract Management
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 Fixed-Price Contracts
 A specific price is agreed for the good or service being sold. In project
terms, the buyer and seller will agree on a well-defined deliverable for a
specific price. In this type of contract the bigger risk is borne by the seller.
 Cost Reimbursable Contracts
 The costs which are allowable will be defined in the contract. In this type of
contract more risk is carried by the buyer as the final cost us uncertain
 Time and Materials Contracts
 This type of contract is a cross between fixed-price and cost-reimbursable
contracts. They can resemble cost-reimbursable contracts as the full cost of
completing the deliverable is not know at the outset.
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End-User Involvement
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 Involving users into software development life cycle
 User-centered analysis
 Workshops / focus-group meetings
 Request management system
 Call centers
 Field visits
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Training and Dissemination Facilities
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 End-user training and dissemination
 User satisfaction and acceptance
 Effective usage of software
 Positive attitudes toward software
 Training Methods
 Face-to-face in-class training
 Trainer training
 Distance education programs
 Seminars
 Instructional Materials
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Training Methods
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Security Considerations
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 Authorization management
 Privacy policies
 Software Security Management
 Security Standards
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Common Pitfalls
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 Not involving all stakeholders adequately
 Not taking account the unforeseen: Requirement changes
 Waterfall methodologies
 Giving particular importance on hardware much more than software
 Working with unqualified teams
 Emphasis on cost or scope rather than quality
 Ignoring the importance of non-functional requirements
 Availability
 Reliability
 Security
 Usability
 Supportability
 Incompetence in system and software architecture
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Who are we?
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Vision and Missions
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Our Vision
 To serve public institutions and organizations with e-Transformation services
 To meet public institutions and organizations’ R&D content software requirements
 To share accumulation of knowledge and to contribute to development of software
ecosystem in Turkey
Our Missions
To offer consultancy services for
public software projects
To develop guidelines for the entire
public
• Current situation analysis, transformation
road map and target model
• Public institutions mobile and social media
consumption guidelines
• Public BİT projects preparation guidelines
To take part in open source code
projects within TÜBİTAK 1007
Program (KAMAG)
Development in new technology
areas (e.g. Cloud computing, Big
Data etc.); To create R&D and
innovation units
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Human Resources
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169
By Educational Status
Other
(Two year degree /
High school)
Bachelor’s
degree
(Graduate)
Personnel
3
1999
Master degree
(Graduate /
Undergraduate)
Doctorate
(Graduate /
Undergraduate)
By Department
Other
(Computer and
Instructional
Technologies,
Economy, Statistics,
Sociology,
Econometry etc.)
Engineering and
Fundamental
Sciences
•
•
•
•
•
•
•
•
•
•
2015
ODTÜ - KAMİS
Ankara University - HİDS
Gazi University - HİDS
19 Mayıs University - HİDS
Atatürk University - HİDS
Hacettepe University
Yıldırım Beyazıt University
Atılım University
Çankırı University
Bartın University
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Services
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e-Transformation Consultancy
(Current Situation Analysis, Road Map)
Sectoral Inspection and Assessment
Management Systems
Social Aid and Services
Management Systems
Investment, Incentive and Aid
Management Systems
Social and Statistical R&D
e-Transformation Solution Development
Software Engineering Process
Improvement
Application Technical Consultancy
System and Network Infrastructure
Technical Consultancy
Spatial Information Technologies
Technical Consultancy
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Competencies
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Software Engineering
• Software Project Management
• Software Engineering Process
Management
• Agile Development Methods
• Requirements Engineering
• Software Quality Assurance
• Test Management
Software and System Architectures
• Multilayer Corporate Application Architectures
• Scalable, High Available Web Architectures
• Open Source Software and Architectural
Structures
• Application, Service and Data Integration
• Service Oriented Architecture (SOA)
Technology Areas
• Data Mining
• Business Intelligence and
Data Warehouse
• Qualitative and
Quantitative Analysis
Development Areas
• Cloud Computing
• Configuration Management
• Big Data
• User Experience and Availability
• Mobile Computing
• End User Training and Support
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Our Projects
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Projects
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Integrated Social Aid Services (INTEGRATED) Project
Client Organization: T.R. Ministry of Family and Social Policies General Directorate of Social Benefits
Start and End: May 2010 - November 2015
Purpose
Gains
• Collecting all social aid information provided
by the state at a single center
• Integration with 16 organizations, accelerating
application, review and decision processes
• Developing an information system to provide a
more equitable resource allocation
• Realization of the General Health Insurance
with Income Tests conducted over the system
• Realization of social aid decisions with the
integration method of social aid information
• Ensuring traceability and auditability in social
aid services
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Projects
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Product Tracking System (ÜTS) Project
Client Organization: Turkish Drug and Medical Device Institution (TİTCK)
Start - End: January 2014 - June 2017
Purpose
Target Gains
• End to end tracking of all (domestic and
import) medical devices and cosmetic
products
• Creating infrastructure for healthy and efficient
execution of inspection services and clinic
engineering processes
• Creating a national and original Product
Tracking and Monitoring Model
• Preventing counterfeit and smuggled product
trading in medical device and cosmetics sector
• Easy access to single product in withdrawal of
faulty products from the market
• Correct calibration, maintenance and repair of
medical devices
• Proving wide scale access to updated statistical
data
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Projects
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Development Agencies Management System (KAYS) Project
Client Organization: T.R. Ministry of Development General Directorate of Regional Development
and Structural Adjustment
Start - End: August 2012 - November 2016
Purpose
Gains
• Ensuring
transparency,
accountability,
adjustment and coordination in financial
management of Development Agencies
• Making more transparent, efficient and
accountable assessments with the common
Independent Assessor pool across Turkey.
• Developing an integrated central information
system to enhance efficiency and effectiveness
of main service processes
• Managing agency aids in an efficient, transparent
and accountable manner, providing guiding
information to decision makers with immediate
tracking and reporting
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Projects
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Basin Monitoring Assessment Information System (HİDS) Project
Client Organization: General Directorate of Combating Desertification and Erosion (ÇEM)
Start - End: November 2013 - January 2016
Purpose
Gains
• Expanding the Basin Monitoring and
Assessment Sustem to allow identification and
tracking sensitive areas
• Creating a desertification model and risk map
to identify areas prone to desertification in our
country
• Providing infrastructure to create integrated
policies in management of natural resources.
• Providing infrastructure to take timely measures
or to intervene in sensitive areas
• Developing an examplary basin tracking system
for international platforms and gaining
experience in creating a country specific
model for natural resources
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Projects
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EPDK Information System Development (EBİS) Project (in warranty
period)
Client Organization: Energy Market Regulatory Authority (EPDK)
Start-End: December 2009 - April 2012 (UEKAE - BTE)
April 2012 - October 2014 (YTE Development) October 2014 - October 2016 (YTE Warranty)
Purpose
Gains
• Execution in electronic environment of
automation of energy market work processes
and document flow
• Providing infrastructure for reporting and
data mining
• Central management of energy market data
• Receipt of energy market notifications and
applications in integration with e-State
• Creating a data infrastructure for potential
smuggling detection project
• Developing hardware and network infrastructure
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Projects
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Public BİT Projects Bid Preparation Process Improvement (KABİT) Project
Client Organization: T.R. Ministry of Customs and Trade
Start-End: January 2015 - December 2016
Purpose
Targeted Gains
• Identification
of
Project
Assessment
Methodology for assessment of BİT projects to
be offered by public institutions and
organizations to the Ministry of Development.
• Identification of public BİT Project categories
• Updating Public BİT Projects Preparation Pool
and related forms based on identified project
categories to provide more structural,
concrete and guiding information
• Identification of BİT Project offers in a more
realistic and clear manner by bidders
• Contributing to more accurate assessment of
project offers and more efficient use of public
resources as a result
• Making bid forms and Public BİT projects
Preparation Manual more accessible with the
information exchange portal to be developed.
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Projects
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e-Government Strategy and Action Plan
Client Organization: TR Ministry of Transportation, Maritime Affairs and Communications
Start - End: June 2014 - March 2020
Purpose
Target Gains
• 2015-2019 development of the assessment
model for e-Government Strategy and Action
Plan
• Development of Action Plan Tracking System
• Guidance
throughout
implementation period
the
Action
• Enhance public agencies for efficient, effective,
reliable, transparent service delivery
• Savings of time, budget, paper and energy by the
implementation of successful e-Government
projects
Plan
• Increasing the level of awareness for sustainable
e-Government applications
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THANK YOU
Çukurambar Mah. 1478. Cadde No:22 06100 Çankaya / ANKARA
+90 (312) 289 9 222
[email protected]
http://yte.bilgem.tubitak.gov.tr/
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