Transcript E-Commerce: Not Just Selling on the Web!

E-BUSINESS: NOT JUST SELLING ON THE WEB!
Using the Internet to Enhance Business
Internet Penetration
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Historical Perspective
Telephone 38 years - 50 million
Television 13 years - 50 million
Internet 4 years - 50 million
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English 330 million
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Chinese 132 million
http://www.witiger.com/ecommerce/ecommercestatistics.htm
Type of Sales
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business-to-business (B2B)
business-to-consumer (B2C)
business-to-employee (B2E)
business-to-government (B2G)
government-to-business (G2B)
government-to-government (G2G)
government-to-citizen (G2C)
consumer-to-consumer (C2C)
consumer-to-business (C2B)
Sales
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Retail E-commerce Sales (US sales)
$37.2 billion in sales for Christmas 2011
15 % increase (ComScore)
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Steady Growth from 2000
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20% of GDP from Internet
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Over a Trillion Dollars*
(wholesale and retail)
http://www.census.gov/mrts/www/data/html/08Q3.html
Type of Online Business Models
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Selling a Product - Amazon
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Providing a Service – Legal Zoom or Consulting
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Free Products but selling access or information
Help Desk & Online Support
Save Money by:
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Reduces Phone Calls
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Faster Response to
Customer Needs
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Document Depository
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Lower Labor Cost
Marketing
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Market Research
New Market Demographics
Current Market Competitors
Buyer Demographics
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Market Statistics & Economic Projections
Marketing
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Product Positioning
Image Control
Damage Control
Financial
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Year End Report
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IPO
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Project Proposals
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Fund Raising
Banking
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Online Banking
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Online Management
of Resources
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Capital Acquisition
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Public & Private Loans
Auctions / Inventory Reduction
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E-bay
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Craig’s List
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Yahoo
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Google
Communications
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Company to Customer
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Company to Vendor
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Company to Employee
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Division to Division
Document Control Cost
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Publish Documents
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Update Documents
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Review Documents
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Track Documents
Education & Training
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Changing Work Force
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Upgrade Skills
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Just In Time Training
Employment
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Advertise Openings
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Targets a Population with some Computer Skills
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Low Cost to Company.
E-Government
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FirstGov (US)
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Arizona (State)
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Maricopa (County)
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Phoenix (Local)
Reasons for the Internet Bubble
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Bad Business Plans
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Under Estimated Advertising Dollars
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Under Estimated Profit Margins
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Poor Customer Service